Blizzunt
11-12-2013, 08:24 AM
Hello,
After downloading Windows 8.1, my HEM all of a sudden doesn't work.
I open it up, then it quickly prompts me, saying "In order to use HEM an Administrator must grant permission to run the software at least once. To grant permissions to the app, select the Authorize button and ask an Admin to enter their login info"
I have never seen this prompt before, but I press authorize, and I am the only Admin on the computer.
Then HEM directly goes to the gray screen, saying "A valid license could not be obtained for HEM. Please contact HEM for assistance. Copy details to clipboard."
There are the copied details below:
License Failure Details
--------------------------------------------------
11/12/2013 12:23:46 PM
df
--------------------------------------------------
A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.
Could not validate license "TRY-8BE26640-0000 (Still Encrypted)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
The license has been modified.
Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional Edition (PRO-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Small Stakes HE/OM (SM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional HE/OM (PR2-xxxxxxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
Detected tampering or unauthorized removal of secure storage.
Could not validate license "Professional HE/OM (PR2-xxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.
Could not validate license "Omaha Small Stakes (SOM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Omaha Professional (POM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.
Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.
Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.
Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.
Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.
Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.
Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.
System Info
--------------------------------------------------
Timestamp: 2013-11-12T12:23:46 / 2013-11-12T13:23:46
Entry Assembly: HoldemManager, Version=1.11.5.7905, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista 64-bit [6.2 Build 9200]
OS Version: 6.2.9200.0
CLR Version: 2.0.50727.7905
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: UF3RU-F9JXD-F1MAC-9RP3T-VVUUA
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.11.5.7905 / 1.11.5.7905 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe
mscorlib
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll
After downloading Windows 8.1, my HEM all of a sudden doesn't work.
I open it up, then it quickly prompts me, saying "In order to use HEM an Administrator must grant permission to run the software at least once. To grant permissions to the app, select the Authorize button and ask an Admin to enter their login info"
I have never seen this prompt before, but I press authorize, and I am the only Admin on the computer.
Then HEM directly goes to the gray screen, saying "A valid license could not be obtained for HEM. Please contact HEM for assistance. Copy details to clipboard."
There are the copied details below:
License Failure Details
--------------------------------------------------
11/12/2013 12:23:46 PM
df
--------------------------------------------------
A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.
Could not validate license "TRY-8BE26640-0000 (Still Encrypted)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
The license has been modified.
Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional Edition (PRO-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Small Stakes HE/OM (SM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional HE/OM (PR2-xxxxxxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
Detected tampering or unauthorized removal of secure storage.
Could not validate license "Professional HE/OM (PR2-xxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.
Could not validate license "Omaha Small Stakes (SOM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Omaha Professional (POM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.
Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.
Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.
Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.
Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.
Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.
Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.
System Info
--------------------------------------------------
Timestamp: 2013-11-12T12:23:46 / 2013-11-12T13:23:46
Entry Assembly: HoldemManager, Version=1.11.5.7905, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista 64-bit [6.2 Build 9200]
OS Version: 6.2.9200.0
CLR Version: 2.0.50727.7905
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: UF3RU-F9JXD-F1MAC-9RP3T-VVUUA
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.11.5.7905 / 1.11.5.7905 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe
mscorlib
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll