HEM Windows 8.1 Problems

[Blizzunt]

Hello,

After downloading Windows 8.1, my HEM all of a sudden doesn't work.

I open it up, then it quickly prompts me, saying "In order to use HEM an Administrator must grant permission to run the software at least once. To grant permissions to the app, select the Authorize button and ask an Admin to enter their login info"

I have never seen this prompt before, but I press authorize, and I am the only Admin on the computer.

Then HEM directly goes to the gray screen, saying "A valid license could not be obtained for HEM. Please contact HEM for assistance. Copy details to clipboard."

There are the copied details below:


License Failure Details
--------------------------------------------------
11/12/2013 12:23:46 PM
df
--------------------------------------------------

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

Could not validate license "TRY-8BE26640-0000 (Still Encrypted)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
The license has been modified.

Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-xxxxxxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional HE/OM (PR2-xxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Omaha Small Stakes (SOM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

System Info
--------------------------------------------------

Timestamp: 2013-11-12T12:23:46 / 2013-11-12T13:23:46
Entry Assembly: HoldemManager, Version=1.11.5.7905, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista 64-bit [6.2 Build 9200]
OS Version: 6.2.9200.0
CLR Version: 2.0.50727.7905
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: UF3RU-F9JXD-F1MAC-9RP3T-VVUUA

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.7905 / 1.11.5.7905 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

[Blizzunt]

I went to " C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic." and deleted it, but that didnt do anything. This is the new log after deleting.

License Failure Details
--------------------------------------------------
11/12/2013 12:30:32 PM
df
--------------------------------------------------

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

No licenses found in C:\ProgramData\XHEO INC\SharedLicenses.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

System Info
--------------------------------------------------

Timestamp: 2013-11-12T12:30:32 / 2013-11-12T13:30:32
Entry Assembly: HoldemManager, Version=1.11.5.7905, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista 64-bit [6.2 Build 9200]
OS Version: 6.2.9200.0
CLR Version: 2.0.50727.7905
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: UF3RU-F9JXD-F1MAC-9RP3T-VVUUA

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.7905 / 1.11.5.7905 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

[Patvs]

Windows 8.1 doesn't run programs with full super user administrator privileges. (resulting in the "An administrator must run the application at least once before limited users can be validated." error)


Read: post #4 from this thread: http://forums.holdemmanager.com/general-support/346061-windows-8-upgrade-guide.html
(the same applies to HM1)

[Patvs]

And update HM1 to: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_10Oct2013.exe

[kkoen]

Updated to windows 8.1 today, i wish i didn't


License Failure Details
--------------------------------------------------
12/3/2013 8:16:30 PM
df
--------------------------------------------------

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

Could not validate license "TRY-8BE26640-0000 (Still Encrypted)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
The license has been modified.

Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional Edition (PRO-**********)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional Edition (PRO-***********)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Small Stakes HE/OM (SM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

System Info
--------------------------------------------------

Timestamp: 2013-12-03T20:16:30 / 2013-12-03T21:16:30
Entry Assembly: HoldemManager, Version=1.11.5.7905, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Tablet PC 64-bit [6.2 Build 9200]
OS Version: 6.2.9200.0
CLR Version: 2.0.50727.7905
Process Bitness: 32-bit
Culture: en-US / nl-NL
Encoding: West-Europees (Windows)
IIS Available: True
Machine Code: JUUJV-81SVF-U4UUV-T3D24

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.7905 / 1.11.5.7905 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

mscorlib.resources
2.0.0.0 / 2.0 R 7905 (win9rel 050727-7900) for .NET 2.0 (win9rel 050727-7900)
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Windows.Forms.resources
2.0.0.0 / 2.0 R 7905 (win9rel 050727-7900) for .NET 2.0 (win9rel 050727-7900)
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_nl_b77a5c561934e089\System.Windo ws.Forms.resources.dll

System.Xml
2.0.0.0 / 2.0 R 7905 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

************************************************** ****

I have read post 4 in the link. I tried to do every step but it doesnt work.

step 1 put postgresql only read box unchecked. I can do this but when i close properties and open it again it is set to read only again. But i see thats normal in windows.

Also i dont have a hudfuncapps.exe file?

I think i have followed every step that is discribed, what now?

[Patvs]

(hudfuncapps.exe is for hm2 only)

For HM1 delete the C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic file.
1. Create a new text document in the Program Files(x86)/RVG Software/HoldemManager/Config folder and name it LicDebug
(so the full file name is Licdebug.txt)
2. Open HM and register
3. Close HM and delete the LicDebug.txt file

[kkoen]

sharedlicenses folder was empty.
I created licdebug.txt and openened HM, a message came up i can't remember. It doesn't occur anymore. Then in HM i went to help> register and i logged in on the HM website. Closed HM deleted that file. Restarted HM, it seems to run now but the layout seems messed up. Tabs seem to be blank. For example the start auto import button is blank.

[kkoen]

NVM i restarted hm for th 3rd time and it seems to work normal now. Thank you very much

[fozzy71]

NVM i restarted hm for th 3rd time and it seems to work normal now. Thank you very much

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

If you aren't using HM1 version 1.13.02 Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_10Oct2013.exe

Good luck at the tables. If you have any questions or problems do not hesitate to ask us.

[vhuggins]

I've been trying to get this to work for about an hour now and failing pretty badly. Is there anyway I can get someone to help me over skype or something? This is really frustrating. Pokervi7 on Skype.

[Patvs]

Did you go over this thread? http://forums.holdemmanager.com/general-support/346061-windows-8-upgrade-guide.html

Which Operating System, Firewall, and Anti-Virus are you using, and which error are you getting exactly?
Did you recently upgrade Windows 8 to Windows 8.1?

[vhuggins]

I just upgraded to windows 8.1 this morning. I'm getting exactly the same error that OP explained in the first post. I have AVG antivirus and windows firewall. I did try and follow the steps in the link you posted but couldn't get it to work

[Patvs]

Debug HM1

For HM1 delete the C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic file.
1. Create a new text document in the Program Files(x86)/RVG Software/HoldemManager/Config folder and name it LicDebug
(so the full file name is Licdebug.txt)
2. Open HM and register
3. Close HM and delete the LicDebug.txt file

[vhuggins]

I did that but and when I open HMM it still does the same thing, I have no option to register HM

[Patvs]

Reset your serial key.

This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

Please go to Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.

[delfo182]

hi, i'm new of the forum, i've the same problems, hm shows the same message, it's 3 days i try to found the problem with the support but anything work, now i'm trying your steps but i see that the folder ''sharedlicens'' is empty, without this holdemmanager.licfile.
if i reset my license on my profile. it doesn't work, if i reinstalling hm, it doesn't work, if i do all of the other stpes, it doesn't work, i'm really nervous, if anyone can help me by Skype this is my account ''delfoluca''.
i'm sorry for the discomfort but i can see other ways, thank you
Debug HM1

For HM1 delete the C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic file.
1. Create a new text document in the Program Files(x86)/RVG Software/HoldemManager/Config folder and name it LicDebug
(so the full file name is Licdebug.txt)
2. Open HM and register
3. Close HM and delete the LicDebug.txt file

[fozzy71]

Please try all the steps on this FAQ - http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

[delfo182]

hi,
i've just done all the steps, and i've send a mail to the support with the reg.log file,
my question is...it can be the problem that the file called sharedlicense is empty, so in my folder doesn't exist the holdemmanager.lic file.??
i've used HM1 for 3 years and now at the update to 8.1 it crashed in the same of the other, but i can find the solution;
for the reg.log file check for delfino182@hotmail.it at the support
thanks so much!!

Please try all the steps on this FAQ - http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

[delfo182]

i've just repley about it but it isn't here so, i've done all of steps and nothing changed, the folder called sharedlicense is empty so i can't delete the file, it not exist, i've just send the reg.log file to the support, check for email by delfino182@hotmail.it,
now i'm waiting for answer, thanks
Please try all the steps on this FAQ - http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

[delfo182]

now with the licdebug it's work, after i delete it, it shows the message for the admin authorize, but finally, IT WORKS! (y)

[Patvs]

Thanks for letting us know this solved your issue.

[fozzy71]

now with the licdebug it's work, after i delete it, it shows the message for the admin authorize, but finally, IT WORKS! (y)

Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Right-click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMImport.exe, HMHud.exe and DBControlPanel.exe

[JJSyd]

it is the working now. thank you all so mucho

[fozzy71]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any questions or problems do not hesitate to ask us.