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View Full Version : Auto-Import of Prima isn't working


GrowAPairPlz
11-11-2013, 09:58 PM
For some reason, it won't import the hands to my database. When I press the "Cash" section, it says "No hands found". Weird thing is, that if I press Tournament, it will display various hands from tournaments played this year.

So when I press Site Setup, it will have a yellow triangle on the Microgaming section. I have added the folder "C:\Microgaming\Poker\unibetpokerMPP + subfolders"....

Anyone have some advice on these matters? It's driving me crazy, that I can't see the reports at all.
GrowAPairPlz
11-11-2013, 10:21 PM
Ok, so I searched some more threads here, and found the solution which was the language setting. So I see now all my hands are stored locally, but for some reason I can't seem to export them to .txt files and import to HEM2. It seems like HEM2 can't read the format.

Any suggestions how I can get them imported to HEM2?
Patvs
11-12-2013, 01:38 AM
You exported the hands from the Prima client right?
(or requested the hands from Prima support)


This is a known issue, (HM2 not being able to import this format), HM-6306 - I've added your email address to the bug ticket, so you'll be automatically notified when it is fixed
zred
11-12-2013, 04:19 PM
I have the same problem. Import of hands has stopped working on unibet for like 10 days now. Before it used to work fine. It was not due to an update of HM that it stopped work, it was just like suddently.
Patvs
11-12-2013, 04:26 PM
Go over the steps from this thread: http://forums.holdemmanager.com/bug-reports/451342-microgaming-messed-up-after-maintenance.html
zred
11-12-2013, 05:18 PM
That solved the problem, thanks.
udbrky
11-12-2013, 06:41 PM
Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.
zred
11-14-2013, 01:30 PM
Microgaming made a new update today, and the import stopped working again :(
udbrky
11-14-2013, 04:42 PM
I cannot reproduce this.

What is your antivirus and firewall? What kind of hands are these? Do they import manually?


Move the c:\microgaming\sitename\pokermpp\gamehistory.dat file to your desktop.

Manually import that file.

Close your poker client.

Reopen to create a new gamehistory file.

Try now.
zred
11-15-2013, 07:22 PM
My antivirus/firewall is Avast.

It is cash games hands, 6 max and HU (not anonymous)

No hands are being imported since the update, and the table manager can't find the tables.

I have tryed moving the gamehistory file to my desktop and closed the poker client, but that didn't work either.
Patvs
11-15-2013, 11:03 PM
Do the hands import into a new empty database?
Email us your gamehistory.file to hm2support@holdemmanager.com with a link to this thread.
zred
11-16-2013, 06:06 AM
Nope, they don't import into a new empty database like before. I have sent the gamehistory file now.
fozzy71
11-16-2013, 10:50 AM
Thank you. Someone will test the file and reply via email with their results/suggestions.
fozzy71
11-16-2013, 01:42 PM
Nope, they don't import into a new empty database like before. I have sent the gamehistory file now.

Was it you that I just replied to via email that solved this by uninstalling Avast?
zred
11-17-2013, 07:40 AM
Yes it was me.

Thumbs up from here, for quick reply in the emails and on the forum, for solving the problem!
fozzy71
11-17-2013, 02:32 PM
Great, thanks for taking the time to let us know what solved the problem. It is very helpful for us when researching similar problems in the future.
haman
11-18-2013, 10:16 AM
Hello there my HEM2 stopped importing MG hands 3 days ago after MG update. I even created a new DB. i dont have Avast.
Patvs
11-18-2013, 10:22 AM
Which Operating System, Firewall, and Anti-Virus are you using?
haman
11-18-2013, 03:47 PM
Which Operating System, Firewall, and Anti-Virus are you using?

XP SP2 32bit, No Firewall, NOD Antivirus by ESET (turned off).
Patvs
11-19-2013, 12:56 AM
Can you update XP to SP3: Run a manual Windows Update and install all updates, including all .net framework updates.
Reboot. Install all the new .net framework updates (repeat this process, until they're all installed)
haman
11-19-2013, 05:53 PM
Can you update XP to SP3: Run a manual Windows Update and install all updates, including all .net framework updates.
Reboot. Install all the new .net framework updates (repeat this process, until they're all installed)

it wasnt needed. HUD in HEM2 just started to work today for Microgaming. i am missing last 3 days, nevermind.
udbrky
11-20-2013, 02:45 PM
try creating a new database and see if they import.

Please create a new database.

1) Click the database name in the bottom right corner (2nd in)

2) Click the green + sign

3) Name it, click ok.

4) Import the hands from c:\hm2archive using the hand importing function on the ribbon, not the import from database in the database manager.