.exe file not found

[danieln90]

I cant seem to start up HEM2 anymore. It just keeps telling me that the .exe file can't be found and i need to locate it.
I've tried updating, uninstalling and also even looking for the .exe but nothing is working

[pye451]

i'm having the same issue

[Nordlandspils]

I got a virus alert when I tried to open HM2 today.
I googled the virus, and found a thread that said it was a false virus.
I told my virusprogram that this was not a virus, then HM2.exe just disappeared.

Very frustrated now, but in a way I'm happy to see that others got the same problem, and hopefully a solution is around the corner.



I even tried downloading holdem manager on my backup computer, but same problem.

[Nordlandspils]

HM, can we please get a respond, and hopefully a solution to this problem?

Thanks

[Nordlandspils]

12 hours, and still no answer....

[udbrky]

What is the antivirus? This is an issue sometimes where an antivirus has a false positive and blocks the file. Avira and Avast have been known to do this regularly.

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows (http://www.microsoft.com/security_essentials/)

If you continue to have problems, please reproduce the problem and attach your log.txt file.

Please 7-Zip (http://www.7-zip.org) the file before attaching it, as sometimes text files can become corrupted as attachments.

XP:
c:\documents and settings\username\application data\HoldemManager

7/vista
c:\users\username\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+ - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se

Please install this version:

http://www.holdemmanager.com/Downloads/7932_HoldemManager2Setup.exe

After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

[Nordlandspils]

Hi, and thank you for your answer.

I got avast, and it has been working fine for months.


Don't you find it weird that 3 customers has the same problem in a period of one hour?

My HM2-icon just disappeared, very weird.

How do you explain this then: I downloaded a trial on my backup computer, and the icon wouldn't show there either(and unable to open HM2).

[udbrky]

Avast has a history of doing this - it falsely flags us as a virus and quarantines the files. It is why we do not recommend them. I was 90% sure you were using Avast, with 10% chance it was Avira.