hm2 hud waiting for hands

[kwolf]

got a new computer and installed hem2 and the hud says waiting for hands, i check the time settings and they are ok, hh is set to english also the auto import files on the site setup are correct. reinstalled postgres still nothing, changed the database, set everything to run as administrator, disabled uac, added exceptions for holdemmanager.exe and hudfuncs.exe in firewall then turned it off. reinstalled hem 2. i think i did everything i could but hud is waiitng for hands and they don`t show in active session i see the tables there but no hands and cand`t use table finder because it says i have to have a active sesion. at hand importing when i check the auto imported hands they show imported with errors. i will try to remove the config files. help ! :)

[udbrky]

Please update to this version

http://www.holdemmanager.com/Downloads/7932_Hm2AutoUpdate.exe

After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.

Please follow these steps completely:

http://forums.holdemmanager.com/bug-reports/104721-no-hud-table-only-3-hands-showing.html

We will need the answers to the questions in the thread as well as the log.

[kwolf]

i did a complete wipe of the system and reinstalled everything every update, ps is set to english time is correct still getting a error in auto import, 128051 and this is how my table finder sees no hands or no active session, hands appear there after i restart hem 128081

[kwolf]

1.the poker client is saving hh to hard drive
2.it is set in the auto import folders it shows a additional one user\appdata\roaming\hem data\hands
3.set the auto update time
4.the time in the hand reports and the computer clock are the same
5.table finder does not see a active session and i cannot attach tables128091

[udbrky]

Make sure your HUD Settings - Site Options does not have any conflicting settings. If you have assigned HUD's, there cannot be 2 HUD's assigned to the same game types, and there cannot be one set to all.

[kwolf]

don`t think so because i have only one hud configured128181

[udbrky]

- Please export your HUD's in HUD Options.

See this screenshot for exporting HUD's:

http://www.udbrky.com/hmsupport/exporthuds.PNG

- Then delete the prefs file in the config folder in*
8/7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager



- Import your HUD's again.

- Set your seating preferences to match the site's seating preferences.

If there is none:
set it to "-" for the right HUD and site for each game type/# of players.
Open one table, make sure positions line up.
Click settings on the summary HUD on the table, find the HUD name, click Use for all

* You will need to show hidden and system files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See this screenshot for location in win 7 for the prefs files:

http://www.udbrky.com/hmsupport/prefs.PNG

What is your antivirus and firewall?

Please reinstall Microsoft .NET Framework -
http://hm2faq.holdemmanager.com/questions/1881/Holdem+Manager+.NET+Cleanup+Instructions

Afterwards, please make sure that you update windows completely. Keep checking to make sure that there are no more updates, until it shows twice, five minutes apart that there are no more updates available.

[kwolf]

i have no antivirus installed and windows default firewall
i exported hud deleted prefs and imported again still no change
i will try to reinstall dotfx

[kwolf]

did the dotfx cleanup, pc restarted and i installed it from the specified link did update (15 important updates) still no change, i noticed that note caddy report starts and i went to tab new hands and they keep switching i mean shows some hands for a second the others for a second and so on

[kwolf]

saw this in a different thread "5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***"

i can`t do that, i uncheck the read only hit ok and i go to properties again the read only is back on

[kwolf]

saw this in a different thread "5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***"

i can`t do that, i uncheck the read only hit ok and i go to properties again the read only is back on
just saw on the windows forum that it doesn`t make the folder read only it is a defaut option for ntfs partitions , so if in properties there is a check mark it means it is read only but if it is a sqare something to do with ntfs patitions that makes all folders like this

[udbrky]

If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/questions/2821/HUD+Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- Please send a log file as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support 572

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear572

You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.

Email us after to let us know when you have sent it - support@holdemmanager.com with a link to this thread.

[udbrky]

If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/questions/2821/HUD+Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- Please send a log file as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support 572

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear572

You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.

Email us after to let us know when you have sent it - support@holdemmanager.com with a link to this thread.

[kwolf]

thanks for your reply and support, don`t know how i actually made it work because i tried everything, the final steps i took was to check what processes i had running in task manager and set those to run as administrator even though i had everything set to run as admin before , don`t know if that was what did the trick or something i did before...

[udbrky]

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.