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cottlad
11-25-2008, 09:36 AM
I downloaded HEM last week and am currently trialling the software. I play mainly cash and the HUD seems to work fine. I'm currently playing a rebuy tournament though and there is no HUD at all. The table manager has recognized the table though. The hand histories are being recorded in HEM.
The site is Big Slick (ipoker.)
I've searched through options many times but can't find anything that kickstarts the HUD.

Any ideas please?

cottlad
11-25-2008, 09:48 AM
Strange.... when i look at a hand in the hand replayer the HUD stats appear but only in the hand replayer. I still don't have 'live' stats on the table i'm playing

Al1
11-25-2008, 12:16 PM
Strange.... when i look at a hand in the hand replayer the HUD stats appear but only in the hand replayer. I still don't have 'live' stats on the table i'm playing

Can you update your version: http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe

Be sure you have checked boxes associated to Tourneys in "HUD Options => Player Preferences".

cottlad
12-02-2008, 09:27 AM
Downloaded most recent
upgraded to professional
Made sure tournaments checked in options

Still no HUD for ipoker tournies :(
HUD works fine for ipoker cash and fulltilt tournies :confused:

WhatA298
12-02-2008, 10:58 AM
I've got the exact same problem only its happening to me on Pacific. Hud works fine with cash games but doesnt show in tourneys despite showing up in the Table Manager and when reviewing hands. Iv tried all the things stated in this thread but still no Hud.

Any ideas?

morny
12-02-2008, 06:46 PM
Next time the hud dosent display please try the table finder: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

cottlad
12-02-2008, 09:29 PM
I'm sorry... i thought i had given all details. Here they are again....

Problem : HUD doesn't work for tournaments on Big Slick Skin at ipoker. I have not tried other ipoker skins. The HUD works perfectly on Big Slick cash tables. The HUD also works perfectly on Full Tilt tournaments.

Site : ipoker
Skin : Big Slick
Error Message : None
Version : As per the link posted above - 1.06.04 rc7
OS : Vista
Table Finder : As i've already mentioned, the table finder recognizes the table/tournament. Still no HUD
Steps taken : Not sure what to say here. Everything seems to be set up OK. Tournaments boxes (HU, 6max & Full) are ticked in HUD options and as i said, HUD seems fine on Full Tilt tournaments.

Please advise if you need further details....

Al1
12-03-2008, 06:17 AM
Upgrade your version first: http://www.holdemmanager.com/downloads/HmUpdate.exe

cottlad
12-03-2008, 08:24 AM
Thanks Al
HUD seems to work after new version downloaded. Out of interest, how often should i be updating HEM? The previous update was only a few days old but was seemingly not suitable for Big Slick tournaments.

1 possible problem is that when i re-started HEM and joined a tournament, Big Slick 'stopped responding' after a few hands. When i shut BS down and re-started the programme the HEM Table Finder stopped responding and i had to shut that down and re-launch.

Have been playing trouble free for 15 minutes now though so will see how it goes.

Thanks

cottlad
12-03-2008, 07:28 PM
Just finished playing a major tournament.
HUD stopped working half way through. HEM wasn't even logging tournament hands (although cash was still fine.) I couldn't open table finder and kept getting the error 'I can not find any unattached hands. Please wait until the manager has imported some.'
I tried re-booting HEM but that didn't work. I looked in my tournament hand history at 11pm and it didnt have any hands logged after 10:20pm.
Cash was still working and logging hands.
Help :confused:

Beachkung
12-03-2008, 08:20 PM
Same problem here. Ipoker. It works until blinds are 100/200, then stops importing. Manual import doesn't work either. Installed latest version just before tournament. Cash works fine.

:(

cottlad
12-03-2008, 08:52 PM
Yes, blinds were 100/200 also when it stopped...... i think..... when did antes kick in? Could this have anything to do with it?

edit.... just checked... 100/200 hands were imported but that was the last level that worked. Nxt level was 100/200 with antes and this is where the problem occurred.

Beachkung
12-03-2008, 09:39 PM
Same here, had the same problem a couple of weeks ago. Exactly the same story.

Al1
12-04-2008, 12:55 PM
Same here, had the same problem a couple of weeks ago. Exactly the same story.

Escalated to morny (Support), he will answere asap.

morny
12-05-2008, 12:33 PM
Can you email the HH to me morny@holdemmanager.net and a link to this thread

cottlad
12-05-2008, 02:07 PM
HH's for this tournament sent.

Zografa
12-05-2008, 06:42 PM
I have this problem on ipoker tournaments too using the latest 1.07 build.

helgus
12-07-2008, 11:51 AM
I used to have this problem for ipoker tourneys also, when the name started with $. Such as "$6,000 Guaranteed rebuy". Have not played these in a while so I do not know if this has been fixed.

Mike chops
12-08-2008, 10:55 AM
I think we fixed the "$6,000 gauranteed" type bugs.

cottlad
12-11-2008, 11:06 PM
I'm presuming HH's received and the problem is being worked on at the moment? Any ideas when we might have a fix?

Al1
12-12-2008, 08:47 AM
I'm presuming HH's received and the problem is being worked on at the moment? Any ideas when we might have a fix?

Will bump morny.

Escalated to morny (Support), he will answere asap.

morny
12-12-2008, 12:59 PM
Sorry this one slipped through but i found the email and ive forwarded to Roy and he should find a solution soon

cottlad
12-17-2008, 10:09 AM
I'm presuming HH's received and the problem is being worked on at the moment? Any ideas when we might have a fix?

Just wondering if any news yet?

morny
12-17-2008, 04:39 PM
Yeah this is fixed in the next update, might be a few days before its released as tourney support will be bundled in it, was a problem with the antes

somegirls
12-28-2008, 09:59 AM
Still not working for me, playing at Ipoker , NoIQ Poker.
:rolleyes::(

It doens't import tourney hands at all, cash works fine.

morny
12-28-2008, 11:58 AM
Yeah the beta hasnt been released yet, will be a few more days

cottlad
01-18-2009, 05:58 PM
When will this be fixed please?

morny
01-18-2009, 10:00 PM
Should be fixed in this version http://www.holdemmanager.com/downloads/Hm1.08Beta.exe

BrazilianEye
01-19-2009, 03:27 PM
Nope not working. When I launch table manager there are no hands importing but it does recognize the table name. Very disappointed with your support. The patch did nothing.

morny
01-19-2009, 04:33 PM
Can you email me some of those hands please morny@holdemmanager.net

BrazilianEye
01-19-2009, 10:14 PM
Can you email me some of those hands please morny@holdemmanager.net

I just did now.

cottlad
01-28-2009, 10:24 PM
Hello?

morny
01-29-2009, 04:41 PM
Hi,

Cant remember the outcome of this but im not aware of any issue, maybe Brazilian can remind me as i get lots of emails everyday so its hard to keep track or if you want email me some of these hands and ill check it out, also link to this thread so i know what the issues about

cottlad
01-29-2009, 06:08 PM
Should be fixed in this version http://www.holdemmanager.com/downloads/Hm1.08Beta.exe

When i try and update i get the following error....
Package integrity check failed: the package has been truncated or corrupted, and it will close. Please try to obtain a valid copy :confused:

morny
01-29-2009, 11:48 PM
Try a differen browser to download, i only updated via that link myself and it works fine so its something on your end

Hansbanana
02-05-2009, 06:19 PM
I have almost the same problem but my HUD doesnt work on Fulltilt since a few days. As mentioned before the tablemanager tracks the tournament tables but i dont get the hud live. Dont know if the hud works with the replayer but cash is fine. The funny thing is ive been running the version 1.07.01 a few weeks but the hud started not working a few days ago...

morny
02-05-2009, 08:00 PM
your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder and in the meantime try this table finder and see if it works http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

johnny_litro
02-24-2009, 11:16 AM
Same problem here, I updated HM, checked all the boxes in Hud options, but no stats for iPoker multi table tournaments. Table Manager recognizes the table but I get no HUD even in the first levels without antes. HM works perfectly for cash games AND SNG TOURNAMENTS?!?!?

Drzapperrr
02-26-2009, 04:23 PM
Same problem, no hud at ipoker mtt`s and sag`s cash works fine
I`m using the latest update of hm , 1.08 beta 12

Rookie
03-02-2009, 01:16 PM
Same problem here. Im using version 1.07.01

Hud works for Cash games but not for Mtt's.

morny
03-02-2009, 01:47 PM
And did you follow the FAQ for using the Table Finder exactly, does it still not work

cottlad
04-09-2009, 08:47 AM
I'm currently playing an MTT and we are at the 'ante' stage and again, i have no HUD!
Table Finder cannot spot any tables open with unassigned hands.

cottlad
04-09-2009, 09:33 AM
hmmmm.... i'm playing another rebuy with antes and have HUD for that. Strange