PDA

View Full Version : Trouble Importing Downloaded Hands



KF666
10-18-2013, 01:19 PM
I recently downloaded hands from a third-party mining service (HHSmithy) and I am not able to import them to HEM. When I try to import them, around 99% of them show up as import errors. I've attached a screen shot of what it looks like when I try to import them. I do not receive any other error prompts.

127051

Patvs
10-18-2013, 04:22 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_10Oct2013.exe

Then try importing them again.

If they still import as errors, email us 1 (compressed) of the files.

KF666
10-19-2013, 11:23 AM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_10Oct2013.exe

Then try importing them again.

If they still import as errors, email us 1 (compressed) of the files.

I downloaded the update and got the same error. They are able to import into Poker Tracker 4 with under a 5% error rate. Where should I email the file to?

Thanks

Patvs
10-20-2013, 07:54 AM
Email it to support@holdemmanager.com with a link to this thread.