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biggetje
10-18-2013, 07:08 AM
I noticed one of my final hands wasn't imported in HEM. I did the hand history request from Pokerstars and they emailed me the hand.

I tried copy pasting it in a notepad document, but HEM doesn't want to import that file. How do I get it into my HEM?

Big

Patvs
10-18-2013, 04:21 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_10Oct2013.exe

Then try reimporting it again.

biggetje
10-18-2013, 04:47 PM
Still same issue :/. Found 0 files to process.

udbrky
10-18-2013, 04:58 PM
Make sure the line isn't breaking badly. Compare it to the standard format in Stars' hands.

If it still does not import,

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips