what sould i do? (problem)

[DanielHT]

i got this error when i open hm and it closes after i click ok

imgur: the simple image sharer (http://imgur.com/11EktkY)

please help asap, ty

[Patvs]

Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_10Oct2013.exe


Run dbcontrolpanel.exe from the HoldemManager folder.
=Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager
and reimport your hands.

[DanielHT]

i have installed the update already
it says this when trying to create new db, what should i do now?

imgur: the simple image sharer (http://imgur.com/D7FWqw9)

[udbrky]

What is your antivirus and firewall? As the message says, there's an issue reading the postgresql folder. AVG has been known to mess up folder permissions like this.

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows (http://www.microsoft.com/security_essentials/)

If you continue to have problems, please reproduce the problem and attach your log.txt file.

Please 7-Zip (http://www.7-zip.org) the file before attaching it, as sometimes text files can become corrupted as attachments.

XP:
c:\documents and settings\username\application data\HoldemManager

7/vista
c:\users\username\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+ - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

You'll need to add:
- holdemmanager.exe
- hmimport.exe, hmhud.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that these folders:

c:\programfiles\rvgsoftware\holdemmanager, c:\hmarchive, c:\postgresql (or c:\programfiles\postgresql) and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***


** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se


You may need to install postgresql if the folder is messed up.

Please download the same version of postgresql that you have now from Download PostgreSQL | EnterpriseDB (http://www.enterprisedb.com/products-services-training/pgdownload#windows). Uninstall yours, and install this update.