Postgresql not installing.

[nolan6]

Trying to install postgresql on my new pc is casuing problems, it just keeps saying it can not install, can we please arrange a TV session or mikogo to sort this please?

ty nolan.

[nolan6]

Would you like HEM to start postgresql - YES.

Sorry not working.

Postgresql is already running, then it closes.

[nolan6]

its now working, just my HUD is a few hands behind...

[Patvs]

Are you playing Zoom/Rush?

Read: http://forums.holdemmanager.com/bug-reports/104721-no-hud-table-only-3-hands-showing.html


For Zoom also read: http://hm2faq.holdemmanager.com/questions/1931/How+to+setup+Holdem+Manager+to+run+with+Poker+Star s+Zoom+Tables

[udbrky]

Please install Microsoft.net 3.5

Download Microsoft .NET Framework 3.5 Service Pack 1 from Official Microsoft Download Center (http://www.microsoft.com/en-us/download/details.aspx?id=22)

In Vista, 7 and 8, this is done in Control Panel - Programs - Turn on/off windows features.

Turn it off, then restart and turn it back on.

Make sure you see the FAQ Pat linked and add blitz.dll to the firewall and antivirus exceptions lists. Also, run all the programs as administrator.

[nolan6]

Please install Microsoft.net 3.5

Download Microsoft .NET Framework 3.5 Service Pack 1 from Official Microsoft Download Center (http://www.microsoft.com/en-us/download/details.aspx?id=22)

In Vista, 7 and 8, this is done in Control Panel - Programs - Turn on/off windows features.

Turn it off, then restart and turn it back on.

Make sure you see the FAQ Pat linked and add blitz.dll to the firewall and antivirus exceptions lists. Also, run all the programs as administrator.

tried this, but it's still not working, the hands are importing though which is good!

how do i add those files to the allowd list, the blitz one?

ty

[udbrky]

Bumping threads puts it at the end of the line, since we answer from oldest.

C:\Program Files (x86)\Holdem Manager 2\stars.dll, starsinject.dll, and starsinject2.dll files (for the dll files, you have to type in the name in the file name box for a lot of firewalls)

Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_01Oct2013.exe

Did you install .net 3.5 as well? What is your antivirus and firewall?

[nolan6]

Bumping threads puts it at the end of the line, since we answer from oldest.

C:\Program Files (x86)\Holdem Manager 2\stars.dll, starsinject.dll, and starsinject2.dll files (for the dll files, you have to type in the name in the file name box for a lot of firewalls)

Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_01Oct2013.exe

Did you install .net 3.5 as well? What is your antivirus and firewall?

anti vurus and firewall are just standard window afaik - ye i d/ microsoftnet 3.5 - not sure if its worked though.

[nolan6]

335c0262b1a121af532423182c0bbbbc.png (http://gyazo.com/335c0262b1a121af532423182c0bbbbc)

23a043e6f8f26c6875729c15b5f723c9.png (http://gyazo.com/23a043e6f8f26c6875729c15b5f723c9)

http://gyazo.com/8c9d4ceb8b383b7e4eb7e173bead45d8

http://gyazo.com/45ca7d8ba8ec9f78119b30b97b02b2a1

http://gyazo.com/9c623a3d465104281b5d382987ce4afb

screenshots of problems with installing postgresql, ive tried to uninstall then reinstall but it seems like it won't ever actually uninstall...

[Patvs]

Install PostgreSQL 8.2 to port 5433: http://ftp.postgresql.org/pub/binary/v8.2.22/win32/postgresql-8.2.22-1.zip

http://faq.holdemmanager.com/questions/70/ReinstallPostgreSQL

[nolan6]

Still not working. If I buy HEM2, will you promise to do a tv session to sort it out if it doesn't work because I can't sort HEM1 ?

[udbrky]

Install the standalone from PostgreSQL: The world's most advanced open source database (http://www.postgresql.org) and install on port 5433.

If it still does not work, perform these steps and email the response to support@holdemmanager.com with a link to this thread.

Please let us know when you are available in GMT time for a teamviewer session. Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days' range of times and notice.

GMT: Greenwich Mean Time - World Time / Time in every Time Zone (http://wwp.greenwichmeantime.com/)

This link will help you convert your time.


Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 Make sure you have updated your windows using the Windows Update feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5) Please keep checking for updates until windows shows twice five minutes apart that there are no more updates.
2 Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue
Please download this version, it's the only one compatible with our version.

http://www.holdemmanager.com/Downloads/TeamViewerQS_5.1.13999.exe

After the meeting is set up, then

Please email the ID and password 5-10 minutes before.

[nolan6]

Ok i shall try it now, thank you!

[nolan6]

4e94a9beb6da5f25a7dd418949cb178e.png (http://gyazo.com/4e94a9beb6da5f25a7dd418949cb178e)

[Patvs]

Is this an error with the PostgresQL 8.2 installer?

In Windows services: (control panel > administrative tools > services)
-is the secondary logon turned on
-are you able to turn on/off the windows firewall service.
-

[nolan6]

now its working but ive got that pesky avg bullshit i assume has come with HEM2. Belting :D

[nolan6]

does HEM2 demo not save progress, signed in today and had to reconnect to postgre manually after it couldnt connect to 5432, and now its made a new datatbase?

[nolan6]

Ok so now its opening up but freezing everytime i go into 'reports' and for some reason only has 2 hands played... i played about 1000 yday whe nit worked fine.

[Patvs]

The HM2 trial has no limitations over the full version.


Do you now have two different versions of PostgreSQL installed, both on a separate port?


Completely uninstall AVG.


--

Set your date filter to ALL GAMES. clear filters (even though it appears no filters are selected)

[nolan6]

This will be the death of me jesus christ.

Now it just keeps freezing and when I try to click it I cant and it just makes a ting noise like windows does when you can't click something. The only way to sort it is to restart pc over and over again. HuD works a bit then just decides to stop...


please can we arrange a TV session, ideally to get HEM1 working, pleeeease i'm at my wits ends here and been trying to sort it since 2 weeks ago.

[fozzy71]

now its working but ive got that pesky avg bullshit i assume has come with HEM2. Belting :D

Do you have AVG installed?

This is usually a firewall or windows update issue.

Which Operating System, Firewall, and Anti-Virus are you using?

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows (http://www.microsoft.com/security_essentials/)



This will be the death of me jesus christ.

Now it just keeps freezing and when I try to click it I cant and it just makes a ting noise like windows does when you can't click something. The only way to sort it is to restart pc over and over again. HuD works a bit then just decides to stop...


please can we arrange a TV session, ideally to get HEM1 working, pleeeease i'm at my wits ends here and been trying to sort it since 2 weeks ago.

If you continue to have problems Please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Please let us know when you are available in GMT time for a teamviewer session - GMT – Greenwich Mean Time (http://www.timeanddate.com/library/abbreviations/timezones/eu/gmt.html)

Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days' range of times and notice.

Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue