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fpolle
02-15-2011, 09:37 AM
hello, my HEM doesn't import all the allin's $EV, it imports only the last one (like in pokerstars a few weeks ago).
Solutions?

Patvs
02-16-2011, 01:28 AM
Try: Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

(and reimport the hands into a new database)

If that doesn't resolve it email us a handhistory to support@holdemmanager.com

fpolle
02-19-2011, 04:56 AM
i'm sorry i don't know how to do import hands in a new database, can you link a page where it's explained?


I mean: I created a new database but I don't know how to import hands in that database

Patvs
02-19-2011, 05:30 AM
new database: options--> database management--> connect
reimport: import-->import from folder: on your archive folder C:/HMArchive

fpolle
03-09-2011, 12:15 PM
hello, after less than a month I have the same problem.
I created a new database and reimported hands, but the problem still stands.. don't know what to do.

An observation: I don't want to be unkind, but this problem is quite annoying and i'm not very happy about it

edit: I have the last version!

Patvs
03-09-2011, 06:17 PM
Which Operating System, Firewall, and Anti-Virus are you using?


For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.



Which SQL version are you using?
Try updating SQL to 9.0.3 (install it to port 5433) and also add pg_ctl.exe, postgres.exe and port 5432 to your firewall exceptions list.

fpolle
03-10-2011, 07:00 AM
i'm using windows vista and kaspersky.

i downloaded the new version of postgres, now it works, thank you

fpolle
03-10-2011, 12:20 PM
ok, before it worked because I created a new database and reimported.

This afternoon i played about 20 heads up and the problem still stands!

I don't know what to do guys... I did all you told me to do!

Patvs
03-11-2011, 01:27 AM
Try fully uninstalling Kaspersky.

fpolle
03-12-2011, 04:41 AM
Try fully uninstalling Kaspersky.

? uninstalling kaspersky then running with no antivirus?

netsrak
03-12-2011, 06:27 AM
Uninstall Kaspersky, run a test without it and if it works we know the source of the problem.

You can then reinstall Kaspersky and configure exceptions so that it works.
http://faq.holdemmanager.com/questions/127/Using+Kaspersky+Internet+Security+2010%3F+
http://faq.holdemmanager.com/questions/339/Software+Security+Problems+%28Firewall%29