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View Full Version : HEM1 does'nt import hands anymore.



kotkas1000
09-21-2013, 03:40 PM
I have'nt played about a week and today I wanted to play and somehow hud doesnt show up anymore and hands arent importing. I created new database and it worked fine there. But still, i want to use my old database. I´m using 1.13.01 edition at the moment. Any toughts?

EDIT: i forgot to mention that i installed antivirus software today...if there are any connection...

Patvs
09-21-2013, 11:00 PM
Update:
http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_05Aug2013.exe

Check if the hands import into a new empty database.

Which antivirus software did you install?

Eph
09-26-2013, 07:57 AM
I had nod32 it was stopping import on high security options

udbrky
09-26-2013, 05:45 PM
Does it work if you uninstall it?

You'll need to add:
- holdemmanager.exe
- hmimport.exe, hmhud.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that these folders:

c:\programfiles\rvgsoftware\holdemmanager, c:\hmarchive, c:\postgresql (or c:\programfiles\postgresql) and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***


** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se