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MindControl
09-18-2013, 03:20 PM
I am using HM 1.12.10b. My CPU is Core 2 Duo 2.66 ghz. There is a 33% CPU usage from this process alone without even importing.

udbrky
09-18-2013, 04:51 PM
Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_05Aug2013.exe

You'll need to add:
- holdemmanager.exe
- hmimport.exe, hmhud.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that these folders:

c:\programfiles\rvgsoftware\holdemmanager, c:\hmarchive, c:\postgresql (or c:\programfiles\postgresql) and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***


** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se

MindControl
09-19-2013, 03:46 AM
Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_05Aug2013.exe

You'll need to add:
- holdemmanager.exe
- hmimport.exe, hmhud.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that these folders:

c:\programfiles\rvgsoftware\holdemmanager, c:\hmarchive, c:\postgresql (or c:\programfiles\postgresql) and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***


** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se

Thank you! Just updating fixed the problem.

udbrky
09-19-2013, 02:15 PM
Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.