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View Full Version : FTP hem not working in tournaments



NinaRicci
09-18-2013, 12:54 PM
Hello , my question is when you will finaly fix this? It works in 1 out of 10 tournaments . I think its ridiculous that you can`t fix this more than 4 months.

udbrky
09-18-2013, 04:44 PM
Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.02_05Aug2013.exe

Please reproduce the problem and post a screen shot of your desktop - How to Take a Screen Shot in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Please send as well a screenshot of the table created by running Software | Catch22 (http://catch22.net/software/winspy)

For info on using winspy, see this: howtousewinspy - fozzy71's library (http://www.screencast.com/t/wLo1BcV7hc8v)

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a Insert Image button. Click this and attach the file.


We can do a trial in HM2, which has fixes already.