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Seat4Sale
11-18-2008, 09:19 AM
i have been asked to reactivate again for no reason.And when i do so it wont.Can some plz deal with the email i sent asap as i cant use HM just now.

Al1
11-18-2008, 09:22 AM
i have been asked to reactivate again for no reason.And when i do so it wont.Can some plz deal with the email i sent asap as i cant use HM just now.

You can resolve this trouble if you email Roy: sales@holdemmanager.net

By the way, what's your version?

Seat4Sale
11-18-2008, 09:24 AM
i am using version 1.06.03h, this has happened in the past,when there have been no changes to my computer.

Al1
11-18-2008, 09:28 AM
i am using version 1.06.03h, this has happened in the past,when there have been no changes to my computer.

Upload your version:
http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe

Seat4Sale
11-18-2008, 09:31 AM
Upload your version:
http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe

updated but still having the same problem

Al1
11-18-2008, 09:45 AM
updated but still having the same problem

Have you sent the email to Roy?

Seat4Sale
11-18-2008, 09:47 AM
Have you sent the email to Roy?

yes was done 15 mins ago.

Al1
11-18-2008, 09:51 AM
yes was done 15 mins ago.

If Roy is online, I will answere you immediately.

Seat4Sale
11-18-2008, 11:48 AM
If Roy is online, I will answere you immediately.

still had no reply?

Al1
11-18-2008, 11:51 AM
still had no reply?

Thus Roy is probably off.

For more informations:
http://208.109.95.123/faq/afmviewfaq.aspx?faqid=159

Seat4Sale
11-18-2008, 11:54 AM
Thus Roy is probably off.

For more informations:
http://208.109.95.123/faq/afmviewfaq.aspx?faqid=159

can nobody else help,i really need this to work,as i play full time.

Al1
11-18-2008, 11:56 AM
can nobody else help,i really need this to work,as i play full time.

Escalated to Morny, he will answere shortly.

Seat4Sale
11-18-2008, 11:57 AM
Escalted to Morny, he will answere shortly.

ok thanks

morny
11-18-2008, 12:01 PM
Its very early in Roys timezone so you need to give him time to respond as hes pretty busy. Ill remind him nonetheless but in the meantime try these solutions:

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=159

Seat4Sale
11-18-2008, 12:14 PM
Its very early in Roys timezone so you need to give him time to respond as hes pretty busy. Ill remind him nonetheless but in the meantime try these solutions:

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=159

i know your trying to help,but what kind of time are we talking about.Wasted 2hrs off my day already,but need to get my hands in.
How many hours from now do you expect him to reply?

Seat4Sale
11-18-2008, 12:17 PM
i know your trying to help,but what kind of time are we talking about.Wasted 2hrs off my day already,but need to get my hands in.
How many hours from now do you expect him to reply?

think i just need the code reset,as this has happened before!

Rvg72
11-18-2008, 04:45 PM
think i just need the code reset,as this has happened before!

Hi, I have responded to all emails so let me know if you are still waiting

Thanks,

Roy

Seat4Sale
11-18-2008, 05:20 PM
Hi, I have responded to all emails so let me know if you are still waiting

Thanks,

Roy

No, i sent you an email earlier today to say thanks,it just needed updated.

morny
11-18-2008, 10:26 PM
If your still waiting this could be a problem with spam filtering the emails out, please contact Roy by PM if your not already sorted out and ill alert him to this thread aswell

Seat4Sale
11-19-2008, 11:26 AM
this matter was delt with yesterday morny,but i am having the exact same problem again today.

fabio
11-19-2008, 12:30 PM
Just to make sure: Are you using 1.06.03h or 04?

Seat4Sale
11-19-2008, 12:40 PM
04 i updated it yesterday before i got HM fixed.Probably needs reset again,but why is it satill doing this?

fabio
11-19-2008, 12:42 PM
Are you running Vista or XP? If Vista, is UAC disabled? http://208.109.95.123/faq/afmviewfaq.aspx?faqid=73

Seat4Sale
11-19-2008, 01:26 PM
yes tried that.i know whats wrong,it needs reset again like i told you's yesterday,the problem is why is keep locking me out the day after its been reset.

morny
11-19-2008, 02:03 PM
Presuming it says 1.06.04 beta RC7 (which is the newest Beta) then ill just check this with Roy as one other person in another thread mentioned the same thing that every time HM restarts they need to re-register, this shouldnt happen so ill check with Roy to make sure there is no problem on our end.

Just checked with RC5 and it works fine restarting requests no code and also now with RC7 so can you confirm if its rejecting your code or just asking for it every time and if its rejecting it please try these steps:

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=159

Rvg72
11-19-2008, 06:19 PM
I have seen this before - it was fixed by turning off User Access Control (Control Panel - Users - User Access Control) in Vista. Hopefully this solves the problem for you

After turning off UAC you will need to reconfigure some things in HM like the auto import folders since UAC makes all these config settings go somewhere else on your computer.

Roy