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Armlock
11-18-2008, 01:41 AM
I have been trying to purge old Poker stars hands out of my database. It keeps telling that an error occurred and something about the database was timed out and I need to increase the value.

I'm not sure what this means exactly. Any help you can give would be appreciated.

Armlock

Al1
11-18-2008, 08:15 AM
I have been trying to purge old Poker stars hands out of my database. It keeps telling that an error occurred and something about the database was timed out and I need to increase the value.

I'm not sure what this means exactly. Any help you can give would be appreciated.

Armlock

Hi,

Can you update HM and retry:
http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe

Tell me if it works.

Armlock
11-18-2008, 10:31 PM
It appears to be working now. Thanks for the help.

rbooz
11-25-2008, 02:17 PM
ok, so i've downloaded this version, but it still not working - same error.

any advices?

Al1
11-25-2008, 04:57 PM
ok, so i've downloaded this version, but it still not working - same error.

any advices?

Which error?

rbooz
11-25-2008, 06:38 PM
i guess it's always the same - about indexes less than zero.

Al1
11-26-2008, 04:15 AM
i guess it's always the same - about indexes less than zero.

Can you try to reinstall HM:
1) Make a backup of "Config" in a safe location
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upload HM: http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe
8) Test if it works
9) Overwrite the backuped holdemmanager.config in the new Config directory to recover your settings
10) Import your HUDs

rbooz
11-26-2008, 05:55 PM
Didn't help. :(

Al1
11-27-2008, 04:27 AM
Didn't help. :(

Escalated to fabio (Support).

fabio
11-27-2008, 02:18 PM
What HM Version are you using exactly?

rbooz
11-27-2008, 03:42 PM
1.06.04 rc 9

morny
11-28-2008, 03:15 AM
What are you trying to do when you get that error, its completely unrelated to the original post BTW. Its usually caused when your running a filter and havent selected an option

rbooz
11-28-2008, 11:22 AM
I choose Options -> Purge Hands

Then i choose Do not delete hands played by: (myself)
And then i click purge hands. And then this error goes.
I have about 200k hands in this DB, from 3 sites (ongame, pp, bossmedia) if this will help.

I would send you debug information, but i have cyrillic locale, and
all error messages are in russian, so i don't think they will be helpful.


I apologize for posting to unrelated thread BTW :)

morny
11-28-2008, 12:49 PM
Well theres something in there your not selecting, probably stakes, you need to select at least 1 stake from that menu i.e 50/1 1/2 etc

If your still getting it then post a screenshot of the purging screen before you get the error

rbooz
11-28-2008, 05:10 PM
Yes, thank you. Please note though that when i'm selecting other filters there is always some default option like "All dates" or "All hands", so when I prepare to purge hands I assume that there is no need to select any stakes also.