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ExeR
11-17-2008, 11:29 AM
Hi!
I've recently bought and installed new version. The problem is that instead of number in VPIP field i see "Ooops". That's the only field that doesn't show stat correctly. I can see number at pop up, but "on table" statistic shows Ooops. What can be the problem? By the way, I have small stakes edition, if this may be the reason... Hope you will help me to fix it so that I will be see the most important stat :)

Al1
11-17-2008, 01:48 PM
Hi!
I've recently bought and installed new version. The problem is that instead of number in VPIP field i see "Ooops". That's the only field that doesn't show stat correctly. I can see number at pop up, but "on table" statistic shows Ooops. What can be the problem? By the way, I have small stakes edition, if this may be the reason... Hope you will help me to fix it so that I will be see the most important stat :)

Hi,

What's exactly your version? Have you a screen shot of the trouble?

ExeR
11-17-2008, 02:03 PM
The version is 1.06.03h. I attached the screenshot. As you see there is VPIP number in popup, but at "on table" statistic there is Ooops insted of it.

Al1
11-17-2008, 02:21 PM
The version is 1.06.03h. I attached the screenshot. As you see there is VPIP number in popup, but at "on table" statistic there is Ooops insted of it.

Can you update HM and tell me if it works?
http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe

ExeR
11-18-2008, 01:19 AM
Now I get this mistake and can't run anything to look, if old problem is solved.

morny
11-18-2008, 01:30 AM
Can you uninstall and reinstall the full version from here: www.holdemmanager.net and then reupdate to the patch, something might have went wrong during the update http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe

ExeR
11-18-2008, 08:14 AM
Reinstalling helped to fix my problems. Thanks for help ;)

reups
11-21-2008, 02:19 PM
Reinstalling helped to fix my problems. Thanks for help ;)
hi i exactly have the same problem and i bought HM yesterday so i think i have the last version , and it's the pro one...i try all my best..please help..because before ot use to work very well during the trial time...thanks a lot...

ExeR
11-21-2008, 05:21 PM
I just reinstalled it, never did something special. Uninstall it at Control Panel -> Add or Remove... (in case you don't know how to do it), and then install version from site, then beta patch (there is link in post before). I guess these problem is because you have some kind of older version or problem with database. So uninstall all your HoldemManager versions and then install it once again as morny wrote. It helped me and I hope it will help you too.

Al1
11-23-2008, 11:37 AM
Here the steps for uninstalling:
1) Make a backup of "Config" in a safe location
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upload HM: http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe
8) Test if it works
9) Overwrite the backuped holdemmanager.config in the new Config directory to recover your settings
10) Import your HUDs