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CarderK
07-22-2013, 09:21 AM
Hi,so i bought new PC installed HM1 and its not working,when i try yo open HM1 this table shows up,can please someone explain me what to do,Thanks. 119511

udbrky
07-22-2013, 04:25 PM
Make sure you are installing the full setup first.

Please install this:

http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

Then Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_17Jul2013.exe

CarderK
07-23-2013, 05:57 AM
Hi again,done what you suggested, but still the same table shows up, maybe i should try to copy the whole HM folder from my old PC to new one? And yesterday i installed HM2 and it didn't work aswell. 119561 it stops here.

Patvs
07-23-2013, 04:04 PM
HM1: delete your prefs.xml file in the C:/Program Files(x86)/RVG Software/HoldemManager/Config folder

HM2: please sent your full log.txt file, located in the following folder to hm2support@holdemmanager.com:

Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\

XP: c:\documents and settings\{username}\appdata\HoldemManager

CarderK
07-24-2013, 08:49 AM
So good news, managed to get HM2 working, reinstalled Net framework and service pack,did some updates and it works !!! :D HM1 still not working but i don't need it anymore since i have new PC,gonna buy the license for HM2, still got the discount,so thank you guys for help and good luck,gonna grind now.

udbrky
07-24-2013, 06:19 PM
Delete the holdemmanager.config file in the holdemmanager installation folder.

Then Please install this:

http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

And Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_17Jul2013.exe