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View Full Version : Annoying HUD freeze random time



clickys
02-07-2011, 01:25 PM
Hello that thing it started to be annoying , it freezes it show the old hud stats on a random table that iam playing .. yes i got the latest release as far i remember before 2011 iv never had those problems .. why now ?
iam using win7 home prem
64bit

Patvs
02-08-2011, 02:51 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Read:
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html



On which site are you playing and what type of tables?

clickys
02-08-2011, 06:23 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Read:
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html



On which site are you playing and what type of tables?

My version is the 1.11.06a , iam on WIN7 premium everything is running as admin . My antivirus is the AVG free one , and iam using default firewall and plus i added everything to going though the firewall.... And iam playing 90KOs in FTP

Patvs
02-09-2011, 12:49 AM
Also give full administrator privileges to FullTiltPoker.exe and add it to the firewall.

Also check if you have the same freezes, when the anti-virus/firewall and Windows User Account Control are all turned off.

clickys
02-09-2011, 02:58 AM
Also give full administrator privileges to FullTiltPoker.exe and add it to the firewall.

Also check if you have the same freezes, when the anti-virus/firewall and Windows User Account Control are all turned off.

Fulltilt poker is added to firewall, UAC is off i will try to turn them off next time i will grind and i will see..

clickys
02-09-2011, 06:36 PM
Here a screen shot
5704

Patvs
02-10-2011, 02:09 AM
Can you try it again using a default table theme.

Are you using something on your computer to enlarge the text size?
For example DPI settings changed to 125%, or Windows is a feature to make text 10% larger?

clickys
02-10-2011, 06:20 AM
Can you try it again using a default table theme.

Are you using something on your computer to enlarge the text size?
For example DPI settings changed to 125%, or Windows is a feature to make text 10% larger?

My DPI settings now are in 125% want me to change it ?

netsrak
02-10-2011, 07:59 AM
yes please, its worth a try.

clickys
02-10-2011, 08:07 AM
i will let u know today when i grind what happened

clickys
02-15-2011, 11:17 AM
same shits , and the stupid thing is that sometimes the old stats from previous players are still up and its confusing me .... what the fuck

Patvs
02-16-2011, 01:07 AM
Reinstall Full Tilt.
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe



Create a new empty database, and reimport your hands.

clickys
02-16-2011, 07:04 AM
I will try reinistall FTP, i already had the latest patch , and i will try create new database, which my database is new i created new database at 2011!!

clickys
02-19-2011, 08:30 PM
still having problems :( :( :(

Deuces_wild
02-19-2011, 08:38 PM
Experiencing exact same problems here, hands are imported fine just HUD fails to update. I installed the new patch today to get HUD for multi entries, running exact same config as OP.

Funny thing is it works fine with cash games, just tournaments is the issue.

clickys
02-19-2011, 09:06 PM
Experiencing exact same problems here, hands are imported fine just HUD fails to update. I installed the new patch today to get HUD for multi entries, running exact same config as OP.

Funny thing is it works fine with cash games, just tournaments is the issue.

the sick thing is i cant find solution , i tried everythinggggg :D

Deuces_wild
02-19-2011, 09:15 PM
the sick thing is i cant find solution , i tried everythinggggg :D

hud works for you in cash games, no? Its fine in cash, just tournaments and sngs it is stuffed up.

clickys
02-19-2011, 09:21 PM
i dont play cash i dont know..

Deuces_wild
02-19-2011, 09:59 PM
try some cash, and maybe we can help limit the problem to just tournys.

netsrak
02-20-2011, 07:55 AM
Please disable live-tracking and prefetch too.

clickys
02-20-2011, 10:17 AM
Please disable live-tracking and prefetch too.

its already disable

netsrak
02-20-2011, 02:15 PM
Please enable logging in the table preferences and send us the log file when you run further tests.

clickys
02-21-2011, 09:17 AM
Please enable logging in the table preferences and send us the log file when you run further tests.

Where does he log file is saved?

netsrak
02-21-2011, 09:49 AM
Please send the file log.txt (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation)

clickys
02-21-2011, 11:08 AM
Here i upload it here.

log.txt (http://www.mediafire.com/?xn7z8rb2r0y1cc2)

clickys
02-21-2011, 05:45 PM
is happening more and more and more often iam getting pissed i need a solution

clickys
02-21-2011, 06:10 PM
for a reason its happening more often at final tables :S

netsrak
02-22-2011, 07:01 AM
Please mail the file to support@holdemmanager.com as i posted above. If necessary we will arrange a remote session via mail too.