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avocado26
07-15-2013, 03:07 PM
Hi,

i have problems with HUD on a skin of the Ongame network. Basically it doesn't work. The import of the hands works correctly so i can see through HM all the stats. The HUD does not work. I tried with Table Finder but it wont show the HUD even though I can see the table and drag the red box.Lobby is in english. I have HM version 1.13.01 Internal.

Any thoughts?

udbrky
07-15-2013, 05:15 PM
*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT, zoom, rush, speed, etc)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

hankdahtank
07-16-2013, 04:10 AM
I am having some similar issues. The tables show in the table manager but hands will not import to the db, and the hud is not working. All other sites are working fine. I have tried using the table finder and that did not help. I recently got a new computer and am running windows 8 if that matters. I am running 1.12.10b.

hankdahtank
07-16-2013, 04:40 AM
I am having some similar issues. The tables show in the table manager but hands will not import to the db, and the hud is not working. All other sites are working fine. I have tried using the table finder and that did not help. I recently got a new computer and am running windows 8 if that matters. I am running 1.12.10b.

Nevermind, seems to be working now, no idea what fixed it.

avocado26
07-16-2013, 07:51 PM
*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT, zoom, rush, speed, etc)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.


Tried to create a new database but the problem is still there. Ongame (betsafe) is the only site where this happens

udbrky
07-17-2013, 04:57 PM
1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Windows hides 'known file extensions' by default. Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)

Try the table finder - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK

avocado26
07-21-2013, 10:00 AM
1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Windows hides 'known file extensions' by default. Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)

Try the table finder - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK

Didnt work either Im afraid

Patvs
07-21-2013, 07:02 PM
Manually edit you exenames.txt file in the C:/Program Files(x86)/RVG Software/HoldemManager/Config folder.

Check if this file contains the .exe for your Ongame client.


If that doesn't resolve it, please post a screenshot of the lobby of the client + of a table you're playing on.