Bastiat
07-08-2013, 03:02 PM
First of all, I have done everything in the first post here...
http://forums.holdemmanager.com/table-ninja-2/412141-tn2-troubleshooting-faq.html
I am sorry for being so blunt but this is just very frustrating and upsetting.
These problems all happened with 2.1.47 and 2.1.72 (except I am uncertain about the license issue)...they also happened with the PokerStars Black Theme and Tiltbuster No-Image Theme for Stars but I have only tried the Racetrack Theme on Full Tilt.
1) My license expired like 12 days early. It went from 12 days remaining to zero. However, TN2 is so bad that I might just use TN1 until it stops working. To be honest with you, TN2 has to be one of the most frustrating applications that I have used in many, many years.
2) I have tried every possible combination of Table Control settings (obviously including deselecting "Bring Mouse to Table in Foreground") and frequently TN2 will automatically move my mouse to a different table when there is action on this table. You should have a setting "Table Ninja should never move my mouse" and have it set by default. This would be plain and simple and I am shocked it is not there. Also, if you want to put this "move mouse on action" feature into place, then you should have a flashing circle or something (different options for an indicator would be nice) around the mouse so the player knows where their mouse went and then I and many other people might be interested in it.
3) You need to set up "advanced fold" on Full Tilt (and any supported site) and it should work but it doesn't. And, also like AA Check/Fold in TN1, TN2 should have a feature (ie, one hotkey) for Full Tilt (or w/e other site) that is advance fold, fold, or check whichever is applicable for the situation so if it is not your action, it will advanced fold and if it is you action, then it will fold and if you are in the big blind, then it will check. Maybe you are still working on this for Full Tilt, etc. I know there is AA Check/Fold in TN1 but can't open TN2 anymore (due to the license issue) to see what it is called now (but whatever it is, it didn't work on Full Tilt for me).
4) TN2 is not clicking "I'm Back" with any consistency on Stars and Full Tilt and if I don't manually click "I'm Back", then I will be sitting out for awhile on some tables (probably until I manually click "I'm Back"...I could not afford to wait and see if TN would eventually do it on its own but I did let it go 3 rounds of play and TN2 still had not clicked "I'm Back").
5) TN2 is auto-handling tournament registration on Full Tilt even though it is unchecked in TN2 and it doesn't do it on Stars. This is a real pain especially when trying to register more than one entry in a multiple entry tourney.
6) Your "popup table whenever action is required" doesn't work on either Stars or Full Tilt from what i can tell.
7) TN2 is deselecting the "auto rebuy" checkbox here and there on Stars. It has happened with a variety of different themes (PokerStars Black, Tiltbuster No Images, etc.).
8) and many, many more problems that I and others have encountered (but I have outlined all the major ones that I can remember) and last I had checked there has not been a non-beta update in well over a week and with all these problems and how much you are now charging, you should have an update pretty much every single day. Also, you guys should be doing all the testing and fixing and not need our help. You should hire testers who send you logs and these issues (especially ones that are using 2-3 monitor setups). I don't have time to send you logs, recreate issues, or whatever when I am playing on 20+ tables. You should not ask this of us. This is your problem not ours but you are making it ours.
Basically, I am (or would be) paying for an application that works and you are supposed to supply this and right now you are not and instead you are just supplying excuses about this and that and "please send us logs", etc. Your TN2 bugs have cost me money and I think it is ridiculous. Now I am wasting my time posting to you about all of this stuff that should be working. This software should have never been released. I think it needs many more months of work. You released HM2 way before it should have been, too. I couldn't even use HM2 until almost a couple of years after you released it because there were so many bugs. Is this going to be the same? I really want to use TN2 but you need to make a much, much higher priority out of testing and fixing it...on your own without our help or prodding. Just please make it work!
Thanks.
http://forums.holdemmanager.com/table-ninja-2/412141-tn2-troubleshooting-faq.html
I am sorry for being so blunt but this is just very frustrating and upsetting.
These problems all happened with 2.1.47 and 2.1.72 (except I am uncertain about the license issue)...they also happened with the PokerStars Black Theme and Tiltbuster No-Image Theme for Stars but I have only tried the Racetrack Theme on Full Tilt.
1) My license expired like 12 days early. It went from 12 days remaining to zero. However, TN2 is so bad that I might just use TN1 until it stops working. To be honest with you, TN2 has to be one of the most frustrating applications that I have used in many, many years.
2) I have tried every possible combination of Table Control settings (obviously including deselecting "Bring Mouse to Table in Foreground") and frequently TN2 will automatically move my mouse to a different table when there is action on this table. You should have a setting "Table Ninja should never move my mouse" and have it set by default. This would be plain and simple and I am shocked it is not there. Also, if you want to put this "move mouse on action" feature into place, then you should have a flashing circle or something (different options for an indicator would be nice) around the mouse so the player knows where their mouse went and then I and many other people might be interested in it.
3) You need to set up "advanced fold" on Full Tilt (and any supported site) and it should work but it doesn't. And, also like AA Check/Fold in TN1, TN2 should have a feature (ie, one hotkey) for Full Tilt (or w/e other site) that is advance fold, fold, or check whichever is applicable for the situation so if it is not your action, it will advanced fold and if it is you action, then it will fold and if you are in the big blind, then it will check. Maybe you are still working on this for Full Tilt, etc. I know there is AA Check/Fold in TN1 but can't open TN2 anymore (due to the license issue) to see what it is called now (but whatever it is, it didn't work on Full Tilt for me).
4) TN2 is not clicking "I'm Back" with any consistency on Stars and Full Tilt and if I don't manually click "I'm Back", then I will be sitting out for awhile on some tables (probably until I manually click "I'm Back"...I could not afford to wait and see if TN would eventually do it on its own but I did let it go 3 rounds of play and TN2 still had not clicked "I'm Back").
5) TN2 is auto-handling tournament registration on Full Tilt even though it is unchecked in TN2 and it doesn't do it on Stars. This is a real pain especially when trying to register more than one entry in a multiple entry tourney.
6) Your "popup table whenever action is required" doesn't work on either Stars or Full Tilt from what i can tell.
7) TN2 is deselecting the "auto rebuy" checkbox here and there on Stars. It has happened with a variety of different themes (PokerStars Black, Tiltbuster No Images, etc.).
8) and many, many more problems that I and others have encountered (but I have outlined all the major ones that I can remember) and last I had checked there has not been a non-beta update in well over a week and with all these problems and how much you are now charging, you should have an update pretty much every single day. Also, you guys should be doing all the testing and fixing and not need our help. You should hire testers who send you logs and these issues (especially ones that are using 2-3 monitor setups). I don't have time to send you logs, recreate issues, or whatever when I am playing on 20+ tables. You should not ask this of us. This is your problem not ours but you are making it ours.
Basically, I am (or would be) paying for an application that works and you are supposed to supply this and right now you are not and instead you are just supplying excuses about this and that and "please send us logs", etc. Your TN2 bugs have cost me money and I think it is ridiculous. Now I am wasting my time posting to you about all of this stuff that should be working. This software should have never been released. I think it needs many more months of work. You released HM2 way before it should have been, too. I couldn't even use HM2 until almost a couple of years after you released it because there were so many bugs. Is this going to be the same? I really want to use TN2 but you need to make a much, much higher priority out of testing and fixing it...on your own without our help or prodding. Just please make it work!
Thanks.