HUD not showing on some tables of a certain buyin on PS

[georgelongyun]

This is a wired problem. HM HUD is not showing on some of the $100 buyin hyper tables. For example, I start to play 2 tables of $200 and 4 tables of $100 at the same time, there are HUD on both $200 and 1 $100, but missing on the other 3 $100. But sometimes when it's down to 4 player, the HUD will show again.(not always, FYI, i use # of players HUD filter). The table Manager will detect the missing 3 tables but showing 0 hands. But all the hands of missing tables are writen in auto imported HH folder.

How can i fix this? Thanks for the help!

[udbrky]

Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_24Jun2013.exe

Your computer clock should match your current timestamp in the hands section in active sessions and reports.

if not, open Options - Settings - Adjust Site Import Times and make the adjustment.

The formula is Computer clock - Sessions time.

So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours.

If your computer clock is behind the Sessions time, you would subtract.

Please send a screenshot of your sessions with computer clock while playing if there is another issue.

Please take and attach a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

For 8/7/Vista, there is a built-in Snipping Tool in Start - Accessories.

1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT, zoom, rush, speed, etc)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Please send as well a screenshot of the table created by running Software | Catch22 (http://catch22.net/software/winspy)

For info on using winspy, see this: howtousewinspy - fozzy71's library (http://www.screencast.com/t/wLo1BcV7hc8v)

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a Insert Image button. Click this and attach the file.

[georgelongyun]

Thank for the help. Problem solved after updating.

[udbrky]

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.