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rfph1
01-28-2011, 02:31 PM
Can anyone help ?

(I emailed support yesterday and got a response saying my reg code had been reset about 1 hour ago, but the problem remains, and i dont fancy waiting another 24 hours [or longer as it is the weekend] for a follow up)

The problem : I used the trial version of holdem manager for 15 days, and shortly after purchased a key code. However this is the error i get when I try to use it

http://img163.imageshack.us/img163/9115/35906749.png (http://img163.imageshack.us/i/35906749.png/)

I have tried running as administrator, rebooting, uninstalling and reinstalling the software, etc All unsucessfull.

Also, when I try the instructions here http://forums.holdemmanager.com/manager-general/20612-registration-problems-find-solution-here.html the files C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat and C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic do not exist.

I am using Windows 7 Home Pro, with very little other software installed (poker clients, microsoft office and the odd IM application)

I have installed the latest version of the Holdem manager software - Holdem_Manager_Setup_1.11.05e.exe and upgrade/patch Hm_1.11.05e-1.exe.

All suggestions welcome !

Thanks in advance, Richard


Log file below : (serial number edited out)


Friday, January 28, 2011 5:41:26 PM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
PRO-xxxx-xxxx-xxxx-xxxxis not a valid serial number.
PRO-xxxx-xxxx-xxxx-xxxxis not a valid serial number.
PRO-xxxx-xxxx-xxxx-xxxxis not a valid serial number.
etc.etc
The form was closed before the operation was completed.
Did not accept terms of the trial.

Stopped looking for additional licenses.

rfph1
01-28-2011, 02:43 PM
additional

The website says that the code is in use on 1 computer, and clicking "reset all profiles" does not deactivate (clicking the button has no effect)

http://img17.imageshack.us/img17/1042/20586641.png (http://img17.imageshack.us/i/20586641.png/)

rfph1
01-28-2011, 06:44 PM
this seems to be the same problem, but I am still looking for a solution.

http://forums.holdemmanager.com/releases/41721-licensing-error.html#post200773

Patvs
01-28-2011, 08:59 PM
Update to http://www.holdemmanager.com/Downloads/Hm_1.11.06_Internal.exe

please try this:

1. Update to http://www.holdemmanager.com/Downloads/HmUpdate.exe
2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file


read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager)

rfph1
01-28-2011, 09:17 PM
Ive done this several times - no change.
(other than a message about disabling developer mode when i exit HM)

rfph1
01-28-2011, 09:19 PM
deleted - double post

kanjinha
01-28-2011, 10:00 PM
SAME Problem in here.
Please help is needed!!!

i made the Licdebug.txt and cannot register anyway.

I ve been running from many time HEM working properly, but 2 days ago i bought a license of LeakBuster and then the problems started!!

netsrak
01-29-2011, 06:54 AM
@rfph: Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

@kanjinha: Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com

rfph1
01-29-2011, 07:03 AM
I have installed teamviewer and emailed support with the session ID and passwork.

rfph1
01-29-2011, 08:20 AM
Seems the reg.log file now has additional info -

I dont really understand it, but seems to sat I didnt accept the terms of the trial - but I did when I tried it, and cant do now as the trial has expires !?!

Log attached (sorry for length)

____________________________

Monday, November 23, 2009 2:18:07 PM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in c:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Wednesday, March 31, 2010 11:45:58 AM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager Brent.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-G5UD1-X124X-0J8E-2SMH)" in HoldemManager.
This machine has not been activated.

Stopped looking for additional licenses.

Saturday, January 29, 2011 10:56:05 AM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
PRO--<deleted before posting>is not a valid serial number.
PRO--<deleted before posting> is not a valid serial number.
PRO--<deleted before posting>is not a valid serial number.
PRO--<deleted before posting>is not a valid serial number.
The form was closed before the operation was completed.
Did not accept terms of the trial.

Stopped looking for additional licenses.License Failure Details
--------------------------------------------------
1/29/2011 10:56:05 AM
cw
--------------------------------------------------





System Info
--------------------------------------------------

Timestamp: 2011-01-29T10:56:05 / 2011-01-29T10:56:05
Entry Assembly: HoldemManager, Version=1.11.5.3118, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Tablet PC Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4952
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: CJYUQ-78653-F3P1A-UUDVT-3PR9Q

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3909 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\DeployLX.Licensing.v3 \3.2.2000.0__798276055709c98a\DeployLX.Licensing.v 3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.3118 / 1.11.5.3118 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 4952 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 4955 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

Saturday, January 29, 2011 11:35:34 AM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
PRO-<deleted before posting> is not a valid serial number.
PRO-<deleted before posting> is not a valid serial number.
The form was closed before the operation was completed.
Did not accept terms of the trial.

Stopped looking for additional licenses.License Failure Details
--------------------------------------------------
1/29/2011 11:35:34 AM
cw
--------------------------------------------------