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dvv15
01-27-2011, 06:54 AM
Hello HEM support team,

i had to re-install my operating system on my laptop and so i also re-installed HEM. First i made a backup of my database and created an account on HEM.net where i uploaded my (pro Holdem+Omaha) license.

I downloaded the standard HEM and registered with my license code. Then i restored my old db. Everything worked fine but now i can only look at holdem hands although i have a holdem + omaha license?

What should i do to be able to use the omaha functions again?





Sorry totally wrong forum, please move to the correct, thanks

Patvs
01-27-2011, 07:22 AM
Update to http://www.holdemmanager.com/Downloads/Hm_1.11.06_Internal.exe

When HoldemManager starts its shows "Holdem + OmahaManager"??

Can you create a new database as a test to see if Omaha hands show up.

dvv15
01-27-2011, 07:54 AM
Update to http://www.holdemmanager.com/Downloads/Hm_1.11.06_Internal.exe

When HoldemManager starts its shows "Holdem + OmahaManager"??


No, it only shows "Professional Holdem Version". Do i have to download another omaha HEM and install it too?

I tried with a new database but there i also am not able to use the omaha function.

Patvs
01-27-2011, 08:11 AM
First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://rvgsoftware.fileburst.com/images/hidden.jpg
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This is a hidden SYSTEM file. (not just regular hidden files)

Also please try this:

1. Update to http://www.holdemmanager.com/Downloads/HmUpdate.exe
2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file


That should enable to you enter the correct PR2 serial. (Holdem + Omaha)

dvv15
01-27-2011, 09:07 AM
Tried this, was able to register again, but i still am only able to use the "professional holdem version".

Maybe i should try to re-install the complete HEM?

dvv15
01-27-2011, 10:13 AM
Maybe i should try to re-install the complete HEM?


Well tried this too, changed nothing. I can still use the "professional holdem manager" but cannot look at any Omaha hands.

I tried the re-entering of the serial number (PRO-xxx...) twice but has also changed nothing.

Do you have any other ideas what to try?

Thanks

Patvs
01-27-2011, 08:26 PM
PRO-serial is HoldemManager only.
Are you sure when you purchased the Omaha Upgrade (or Holdem + OmahaManager) you didn't receive a PR2- serial?

Email sales@holdemmanager.com, they can sort this out.

dvv15
01-28-2011, 07:47 AM
Ok thatīs the problem. I guess i had a PR2- license number but i only found the older PRO number that i had saved somewhere on my laptop. I thought this was the right one and i forgot to look up the newer omaha+holdem number before re-installing my operating system.
Thatīs why i used the PRO number and thought that it was the correct one.

I could sent you a screenshot of my moneybookers account showing you that i made two transaction (the first for HEM and the second for the omaha upgrade). Where should i send this?

If this is not alright for you, iīll just have to upgrade again i guess, because i lost the original number.

netsrak
01-28-2011, 08:57 AM
Please contact sales@holdemmanager.com with your purchase details (like name and mail address). They can send you the key.