PDA

View Full Version : PokerStars Help



LDF85
11-14-2008, 12:22 AM
Hello,

I'm trying to get my Poker Stars hands to import, but it just doesn't seem to be working. I either get "Import Errors 36" or it says found 0 files to process if I try to do a manual folder import. I tried updating my software and that didn't help either. Any ideas?

Thanks,
Lance

Al1
11-14-2008, 01:18 AM
Hello,

I'm trying to get my Poker Stars hands to import, but it just doesn't seem to be working. I either get "Import Errors 36" or it says found 0 files to process if I try to do a manual folder import. I tried updating my software and that didn't help either. Any ideas?

Thanks,
Lance

Hi,

Try those steps first.
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

Earl
11-16-2008, 11:32 AM
I have gone through the faq on how to make it import my hands, but no luck.


1) What version of Holdem Manager are you using i.e 1.06.04 Beta 12 (not the latest Version)? 1.06.03h

2) What Poker Site are you playing on and does the problem occur on more than 1 site? Pokerstars, no other sites i have an account on so dont really know if it occurs on other sites.

3) We Have detailed FAQ's that explain how to set it up for each site, its often 1 setting or 1 box not been ticked that causes the problem so follow these FAQs exactly and aknowledge that it is setup as per the FAQ: http://www.holdemmanager.net/faq/afmviewtopic.aspx?topicid=36

Ok.

4) Check to see if the Hand Histories are showing up in the correct folder. Go to Options > Configure Auto Import Folders and check the location of the folder HM checks for the Hand Histories. Then while playing go to that folder and see if new Hand Histories that correspond to the tables your playing are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

Yes they are showing up in the correct folders and yes my folders are secorrectly

If you right click inside the folder and choose View > Details you can sort the hands by date modified if there is lots of hand histories. Please let us know if Hand Histories are showing up in this folder or not?

Yes, still showing up.

4a) If the Hand Historys are showing up then skip this section. If they dont show up then go back to the FAQ, they should show how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.


5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder. Are the hands being imported into Holdem Manager? http://208.109.95.123/faq/?f=129

No not being importd!

6) Have you tried the Table Manager and did it work? http://208.109.95.123/faq/?f=54
Yes, it finds the table im on.

7) If you open the HH are they written in English, they should be btw?

Yes, in english

Al1
11-16-2008, 12:20 PM
I have gone through the faq on how to make it import my hands, but no luck.


1) What version of Holdem Manager are you using i.e 1.06.04 Beta 12 (not the latest Version)? 1.06.03h

2) What Poker Site are you playing on and does the problem occur on more than 1 site? Pokerstars, no other sites i have an account on so dont really know if it occurs on other sites.

3) We Have detailed FAQ's that explain how to set it up for each site, its often 1 setting or 1 box not been ticked that causes the problem so follow these FAQs exactly and aknowledge that it is setup as per the FAQ: http://www.holdemmanager.net/faq/afmviewtopic.aspx?topicid=36

Ok.

4) Check to see if the Hand Histories are showing up in the correct folder. Go to Options > Configure Auto Import Folders and check the location of the folder HM checks for the Hand Histories. Then while playing go to that folder and see if new Hand Histories that correspond to the tables your playing are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

Yes they are showing up in the correct folders and yes my folders are secorrectly

If you right click inside the folder and choose View > Details you can sort the hands by date modified if there is lots of hand histories. Please let us know if Hand Histories are showing up in this folder or not?

Yes, still showing up.

4a) If the Hand Historys are showing up then skip this section. If they dont show up then go back to the FAQ, they should show how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.


5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder. Are the hands being imported into Holdem Manager? http://208.109.95.123/faq/?f=129

No not being importd!

6) Have you tried the Table Manager and did it work? http://208.109.95.123/faq/?f=54
Yes, it finds the table im on.

7) If you open the HH are they written in English, they should be btw?

Yes, in english

Your Database is perhaps corrupted.
Try to create a new one and see if it works with it:
How to create a new database:
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

Works?

Earl
11-16-2008, 12:30 PM
Made a new database, pressed the import folder, imported the folder where my saved hands are, result!

http://img300.imageshack.us/img300/3973/holdemmanagerfk8.jpg

Al1
11-16-2008, 01:09 PM
Made a new database, pressed the import folder, imported the folder where my saved hands are, result!

http://img300.imageshack.us/img300/3973/holdemmanagerfk8.jpg

Can you try an update: http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe

And tell me if it works.

Earl
11-16-2008, 01:28 PM
Tried updating, still not working, i noticed that some files have started appearing in the folder i set to put all my processed/auto imported hands, i still have no hands or anything in my HEM though, was going to try to upload a hand history from the pokerstars handhistory folder but it was too large to put as attachment, other relevant information: Im running Windows XP home edition service pack 2!

Al1
11-16-2008, 01:30 PM
Tried updating, still not working, i noticed that some files have started appearing in the folder i set to put all my processed/auto imported hands, i still have no hands or anything in my HEM though : <

Can you attach your HHs, will try to import in my HM to say if it works here.

Earl
11-16-2008, 01:33 PM
as previous post said, to big to attach, uploaded too rapidshare.

http://rapidshare.com/files/164388141/HH20081116_Procyon_fast_-__0.01-_0.02_-_No_Limit_Hold_em.txt.html

Al1
11-16-2008, 01:38 PM
as previous post said, to big to attach, uploaded too rapidshare.

http://rapidshare.com/files/164388141/HH20081116_Procyon_fast_-__0.01-_0.02_-_No_Limit_Hold_em.txt.html

Imported without trouble here.

Try that.

1) Make a backup of "Config" in a safe location
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upload HM: http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe
8) Test if it works
9) Overwrite the backuped holdemmanager.config in the new Config directory to recover your settings
10) Import your HUDs

Tell me if it works.

Earl
11-16-2008, 01:47 PM
By "2) Uninstall HM via the Config Panel"

do you mean by going into control panel -> add/remove program, then removing it?

And also what do you mean by 6) Upload HM: http://www.holdemmanager.com/downloads/HmU....06.04beta.exe ? Sorry for being a moron

Al1
11-16-2008, 02:01 PM
By "2) Uninstall HM via the Config Panel"

do you mean by going into control panel -> add/remove program, then removing it?

And also what do you mean by 6) Upload HM: http://www.holdemmanager.com/downloads/HmU....06.04beta.exe ? Sorry for being a moron

Yep via "Control Panel".
Sorry I wanna say upgrade.

Earl
11-16-2008, 03:59 PM
Done all that now, still not working. I shouldnt have to do anything but go to import, do import this folder on the folder where ive made pokerstars save my hands, and then i should be able to see that i have some hands on hold'em manager if i go to like the cashgames tab or something, right?

Al1
11-16-2008, 04:17 PM
Done all that now, still not working. I shouldnt have to do anything but go to import, do import this folder on the folder where ive made pokerstars save my hands, and then i should be able to see that i have some hands on hold'em manager if i go to like the cashgames tab or something, right?

XP or Vista?

Earl
11-16-2008, 04:42 PM
XP home edition SP2

morny
11-16-2008, 05:14 PM
Email me and well do a teamviewer session probably something simple thats causing it but Al got you to try everything else and his solutions should have worked. email morny@holdemmanager.net