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Tinkerage
06-21-2013, 03:32 AM
Hello,

My holdem manager was previously working well and then suddenly had an error whilst I was playing and was forced to close. Now whenever I try to load it up it says 'An error occurred while loading the Pref files: Root element is missing.'

I have tried restarting my computer and I have tried downloading the latest patch but neither has fixed it.

Any help would be greatly appreciated!
Thanks.

udbrky
06-21-2013, 06:08 PM
Please delete:

8/7/Vista: C:\Users\{username}\AppData\Local\Hold'emManager\


XP: C:\Documents and Settings\{Username}\Local Settings\Application Data\Hold'em_Manager


See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

If you continue to have problems, please reproduce the problem and attach your log.txt file -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F