PDA

View Full Version : Hud stops working, have to relaunch hud



kossa_mu
06-20-2013, 06:59 PM
Sometimes when I play my hud stops working and I have to realaunch it.

So if Im taking notes I lose them.

I use v.1.1301

I have hm2 running at the same time and I use win 7.

Patvs
06-20-2013, 11:59 PM
In HM1--> do you also start a auto import?

Do you take notes in HM1 or HM2?

Which Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. (for HM1) and \holdem manager\holdemmanager.exe, hudfuncsapp.exe (for HM2)
Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

kossa_mu
01-20-2014, 10:43 PM
I take notes in hm1, start with auto import.

I use the built in firewall for win7 and Microsoft Security Essentials as antivirus.

I still have the same problem and its not the first computer I had this problem on.

netsrak
01-21-2014, 05:00 AM
which site and gametype are you playing?
can you try a session without HM2 running, is it the same?
And plese update to the latest 1.13.02 Beta: http://forums.holdemmanager.com/releases/373771-latest-internal-beta-hm1-update.html

kossa_mu
01-21-2014, 02:27 PM
I play on Microgaming and 888. NLHE 6 max. I use 1.13.02 now.

It only happens now and then so playing a lot of sessions without hm2 is not an option.

udbrky
01-21-2014, 06:28 PM
Your computer clock should match your current timestamp in the hands section in active sessions and reports.

if not, open Options - Settings - Adjust Site Import Times and make the adjustment.

The formula is Computer clock - Sessions time.

So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours.

If your computer clock is behind the Sessions time, you would subtract.

Please send a screenshot of your sessions with computer clock while playing if there is another issue.

Please take and attach a screen shot - How to Take a Screen Shot in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

For 8/7/Vista, there is a built-in Snipping Tool in Start - Accessories.

1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT, zoom, rush, speed, etc)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

What happens in HM2? Why are you using both?