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seaweed1992
06-17-2013, 03:05 PM
Hi there,

Originally posted this in the wrong forum.

I have just downloaded 888 and started playing there, the hands are importing correctly, I can see in the sessions tab how much I am winning/losing etc as play progresses. I can replay hands after the session with the replayer and it has a HUD, but there is no HUD at all during gameplay?
I have checked the timezone is correct, and the language is set to English etc, it works fine on all other sites but this one.

regards.

udbrky
06-17-2013, 05:48 PM
Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_04Jun2013.exe

1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT, zoom, rush, speed, etc)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

seaweed1992
06-19-2013, 01:45 PM
Hi again,

Im glad to say that the hud is working now i have downloaded thelatest software update, many thanks.

1 more problem though......... the hud that is showing is the basic hud, how do i get my personalised hud up that i use on all other sites?

Kind regards.

Patvs
06-19-2013, 05:31 PM
hud options--> player preferences--> use for tab
Link your HUD to 888poker. (select your HUD as the chosen configuration--> then assign it to any site/or Pacific

Make sure they're no overlapping/conflicting settings between the HUD configurations.

For example: you're making changes to a HUD configuration assigned to PokerStars, but the "default" HUD is assigned to "any site" ("any site" will include PokerStars, so then this HUD will be shown instead of the HUD configuration you're making changes to)
So also select ALL other HUDs, and make sure they're not also linked to any site or 888poker/Pacific.

HM1 has one default HUD called 'Pacific'--> select it--> and assign it to a site you don't play on!

shlakbaum
10-16-2014, 06:31 PM
Hello,

I do have same problem. Hud works on other sites, HH import works, then I use replayer it shows HUD.

1. What exact version of Holdem Manager are you using?

HM2
2. What poker site are you playing on and does the problem occur on more than one site?

only on 888POKER (works for me properly on pokerstars, ipoker, fulltilt)

3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)

SNGS, it works on cash

4. Have you clicked on the Start Auto Import button?

Which one? I quess I did, because other sites works properly

5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.

It saves HH.

6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.

Yes, it does.

7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.

Yes they are.

8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.http://faq.holdemmanager.com/questio...elete+Database
9. Have you tried the Table Finder and did it work?

Yes, there is active session all hands
http://faq.holdemmanager.com/questio...r+to+Show+HUD+
10. If you open the hand history files, are they written in English?

Yes

shlakbaum
10-16-2014, 06:32 PM
Hello,

I do have same problem. Hud works on other sites, HH import works, then I use replayer it shows HUD.

1. What exact version of Holdem Manager are you using?

HM2
2. What poker site are you playing on and does the problem occur on more than one site?

only on 888POKER (works for me properly on pokerstars, ipoker, fulltilt)

3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)

SNGS, it works on cash

4. Have you clicked on the Start Auto Import button?

Which one? I quess I did, because other sites works properly

5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.

It saves HH.

6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.

Yes, it does.

7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.

Yes they are.

8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.http://faq.holdemmanager.com/questio...elete+Database
9. Have you tried the Table Finder and did it work?

Yes, there is active session all hands
http://faq.holdemmanager.com/questio...r+to+Show+HUD+
10. If you open the hand history files, are they written in English?

Yes

fozzy71
10-17-2014, 10:23 AM
A couple of notes first:

- You are posting in the HM1 forum for a HM2 problem.
- When we ask which version you are using we want to know a version number such as 2.0.0.8223 for example.

If the HUD is working on cash games and the hands are importing then the most likely cause of no HUD on tournament tables is that your poker client is not installed/displayed in English.


Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu


Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/questions/2821/HUD+Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F


With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.