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View Full Version : HEM replayer hud doesnt load



nchi88
06-13-2013, 05:40 PM
The replayer HUD in hem doesnt ever seem to load. I had just purchased a new SSD drive and 8 gigs of ram... and the result is still the same when I had a normal HD+ 6 gigs of ram. I am having a hard time reviewing hands. Help please!

Patvs
06-13-2013, 07:11 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_04Jun2013.exe

Are you replaying hyper turbo STT hands? What type of hands, played on which site?

nchi88
06-13-2013, 09:12 PM
stars , no limit , and turbo 180 mans but all tournaments mtts etc nothing works. not even cash game

am downloading up date now

nchi88
06-13-2013, 09:48 PM
have updated and no changes

fozzy71
06-14-2013, 04:13 PM
Which Operating System, Firewall, and Anti-Virus are you using?

I would suggest a clean reinstall:

First watch this video so you know how to make a backup of your HM1 settings before you reinstall - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

Then you can try to reinstall HM1

http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+

http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller (http://www.revouninstaller.com) using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files. If you have Holdem Manager 2 installed do not delete any folders in C:\Users\[Username]\AppData\Roaming\HoldemManager. If Windows XP - C:\Documents and Settings\[Username]\Application Data\HoldemManager.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Install the latest patch for 1.13.01 from our forum notices/stickies

nchi88
06-20-2013, 03:15 PM
I have resintalled HEM and I uninstalled it using revo. My hand replayer hud is still not showing up.

Other issues I have noticed now this month I have 200 tournies unfinished? It seems to me that hands where I am knocked out of tournies are not showing up....

Windows 7, no firewall/anti virus

nchi88
06-20-2013, 04:02 PM
Ok now the hud shows I restarted HEM and let it sit for 2 solid minutes and the hud now pops up.

Now just the tournaments are not being completed when they actually have... Also the 3.50 rebuy 180 mans , hem doesnt record the rebuy does it? My profits/loss are way off.

fozzy71
06-20-2013, 05:13 PM
Unfortunately rebuys can't be calculated automatically so you will need to edit the results and add the rebuys. Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Tourney > Results > Dataview > right-click Edit


http://faq.holdemmanager.com/questions/441/Poker+Stars+Tournament+Summary+Setup

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questions/117/Import+Emailed+Hand+Histories+

nchi88
06-20-2013, 09:04 PM
I have done the following up all my tournament results remain the same. about 250 tournaments missing still.

fozzy71
06-20-2013, 09:16 PM
Missing or unfinished? If they are missing there isn't anything we can do if the hands aren't there to be imported. If they are imported but unfinished, and you have the tournament summaries, email them to us for testing. Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

nchi88
06-20-2013, 09:16 PM
Sorry its been a long day... unfinished.

fozzy71
06-20-2013, 09:47 PM
Sorry its been a long day... unfinished.

No worries, I know the feeling today. Send us the hand histories (HH) and tournament summaries (TS) via email and we can have our testers take a closer look at them on both hm1 and hm2.