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poporella
06-13-2013, 11:02 AM
Since yesterday all SNGs are marked as unfinished and no results are available.

The MTT summary folder in stars is empty, maybe summaries were imported....who knows.

whats wrong?

udbrky
06-13-2013, 05:03 PM
Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_04Jun2013.exe

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

poporella
06-13-2013, 07:14 PM
Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_04Jun2013.exe

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import i installed that version a week agothe hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

i installed that version a week ago.

where do i find tourney summaries, where are they archived?
When i try to import all the HM1 archive into HM2 for example, there are no tourney summaries imported, thats the reason i am still not using my HM2 because without the (stars) tourney summaries i cant use it as report tool, and its just a mess.

Patvs
06-13-2013, 08:02 PM
The summaries should also be archived in the archive folder, default C:/HMArchive.

In HM1 click on options--> configure auto import folders--> select the folder of the PokerStars summary files--> EDIT--> here you can see to which folder -as the archive folder- the files are being moved.

poporella
06-14-2013, 02:52 AM
The summaries should also be archived in the archive folder, default C:/HMArchive.

In HM1 click on options--> configure auto import folders--> select the folder of the PokerStars summary files--> EDIT--> here you can see to which folder -as the archive folder- the files are being moved.


1. So that means when i import from the HM1 Archive with HM2 the tournament report should be complete and look like as in HM1?

2. I ordered some tournament files from stars but HM1 is not importing these just says one import error for each tournament summary.

Patvs
06-14-2013, 12:02 PM
1. Yes, in HM2 run a import from folder on both C:/HMArchive and C:/HM2Archive.

2. Email us a handhistory file + summary file from one of these games that result in import errors to support@holdemmanager.com