View Full Version : HM Bug Everytime I Start Import

01-19-2011, 09:52 PM
Using omaha professional i get the following msg everytime i start the auto import: "Holdem Manager Importer has stopped working"

Then i am given the option to "check online for a solution and close program", "close the program", or "debug the program".
Ive tried debugging but it doesnt work. Ive downloaded newest update with no success.

Problem details are as follows:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: HMImport.exe
Application Version:
Application Timestamp: 4d14ee97
Fault Module Name: KERNEL32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e037dd
Exception Code: e053534f
Exception Offset: 0003fbae
OS Version: 6.0.6002.
Locale ID: 1033


01-19-2011, 11:26 PM
Update to http://www.holdemmanager.com/Downloads/Hm_1.11.06_Internal.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.


If that doesn't resolve it:
-Run a Windows Update installing EVERY update
-Reinstall HoldemManager using the 93 mb full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe
-afterwards update to http://www.holdemmanager.com/Downloads/Hm_1.11.06_Internal.exe

01-20-2011, 01:22 AM
Ive followed those instructions but encounter the same problem after doing so. The importer begins and imports several hands before the same 'problem' msg appears.

01-20-2011, 04:57 AM
Please check your configured handhistory folders. I guess there is a corrupt file somewhere.
Move all the files to a different folder and try to import them via import file.

Start the auto-import again with empty handhistory folders and play some hands. It should work now.

01-22-2011, 01:21 AM
Was as simple as that. Thanks for the help!