View Full Version : No MTT Hud @ PartyPoker

06-11-2013, 01:02 PM
First day on PP, HUD works fine at CG's but at SnGs and MTTs it won't pop up. Tablefinder detects all tables correctly and all hands are imported...only the HUD misses.
What can I do?

06-11-2013, 03:25 PM
Please follow these steps completely:


We will need the answers to the questions in the thread as well as the log.

06-11-2013, 04:01 PM
As I mentioned, there's no(!) HUD at any MTT or SnG table. At Cashgames it works fine.
What kind of log you mean?

Edit: I found out at SnGs the HUD also works fine. So the only problem are the MTTs.

06-11-2013, 09:09 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_04Jun2013.exe

Make sure the lobby language of the PartyPoker client is in English.

06-12-2013, 03:14 PM
I tried to change the lobby language to english, but actually it's kind of weird, because some parts of the lobby are in english right now and some are still in german. The thing is, I'm pretty new to PP and not used to the handling. There's only one option to change language setting, as far as I see. Further it'snot possible to change HH folders. I can only choose Save it or Not save it. I.E. this is section of the lobby where it's still german for some reason.
Maybe it does make a difference which site I downloaded the PP client from? It was PP.com, although the TableFinder detects all tables.

After changing the lobby language (or not really) the HUD is still missing completely at MTT's.

06-12-2013, 05:21 PM
Try installing it again, in English.

Are hand histories in English?

1. What exact version of Holdem Manager are you using? (e.g. 1.12.11)
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT, zoom, rush, speed, etc)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

06-13-2013, 09:16 AM
I reinstalled PP with the english setup and now the HUD works fine at first glance. Thanx!
Gonna have to test it the next days in all types of games to be sure of that.

Do you still need me to answer all of the questions?

06-13-2013, 04:52 PM
no, that is just if it is not working.