PDA

View Full Version : HEM importing only some hands?



doughnutz
01-18-2011, 02:03 PM
I don't know whether this is the same problem noted by zschindler in another thread, but for the past week or two HEM has not been importing all hands played.

I play on FTP and Stars. The "graphs" and "reports" show only some (approx 40%-50%) of the hands played on each site. For both, the "filter" is set to "no filter".

Please help.

Patvs
01-19-2011, 04:51 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Create a new empty database and reimport all your hands.

Also:
For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions for those files to the windows firewall, even if it is off.

doughnutz
01-19-2011, 03:36 PM
Thanks for the prompt response. Could you please direct me to the instructions for creating a new database and reimporting?

Patvs
01-19-2011, 10:16 PM
new database: options--> database management--> connect--> create new database

reimport: import from folder--> on your archive folder: C:/HMArchive


Read: FAQ - Hold'em Manager Poker Tracking Software :: How to Import & Export Hands (http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands)