Biju
01-17-2011, 12:41 PM
So I've been deleted a couple of times for bringing this up had a HEM employee PM me and invite me to discuss it and then not return my PM and I'm a bit upset about HEM and their stance on Bodog - manily because I'm in the dark. Feel free to delete me again but PM me why or I will continue and if needed take this to other Poker sites. I'm sick of being in the dark and seeing different views from employees and it seems this is swept under the carpet.
HEM officially came out and said they were incorporating a hand grabber. I usually only ever check these forums for the release notes to see if there is a new version and if there is, what's in that version. I would imagine a huge percentage of other users (ie customers) do the same. My point is the release section is many peoples only view on what HEM is doing. You don't send out updates, whats new, newsletters or anything else I'm aware of so this is the only way I see what's happening other than a monthly scan of the borads or if I need to find out how some stat works etc.
Your official release notes state:
"We don't have plans to support our internal hand grabber for Bodog moving forward. Bodog still works with a HUD and imports hands with Idleminer as it has in the past."
So you officially started the hand grabber and now it seems you have stopped with the implication is it's too difficult/not possible to do and gives you a headache with the client and the possible datamining issues contractually even legally. Bit late to decide this now isn't it? PT3 do it. PTR do it too, althhough that is out and out dataming for that pupose alone.
So please just get a big cheese to tell me what the hell is going on, as to me and so perhaps others, you are just looking a bit silly continually contradiciting each other on this subject. What is the stance on this if it is canned can you tell us why as your competition and others haven't.
While I prob look a real pain in the arse it is meant constructively as HEM is a great product and could be really really great, if you thought things through a bit better. Perhaps charge more for the s/ware (I can't think of much software thats this cheap and this comprehensive and in depth - for eg I paid US$50 for Idleminer Handgrabber and $80? for HEM, C'mon) Then spend more on the bugging, customer requests, getting answers and info out to your customers.
HEM officially came out and said they were incorporating a hand grabber. I usually only ever check these forums for the release notes to see if there is a new version and if there is, what's in that version. I would imagine a huge percentage of other users (ie customers) do the same. My point is the release section is many peoples only view on what HEM is doing. You don't send out updates, whats new, newsletters or anything else I'm aware of so this is the only way I see what's happening other than a monthly scan of the borads or if I need to find out how some stat works etc.
Your official release notes state:
"We don't have plans to support our internal hand grabber for Bodog moving forward. Bodog still works with a HUD and imports hands with Idleminer as it has in the past."
So you officially started the hand grabber and now it seems you have stopped with the implication is it's too difficult/not possible to do and gives you a headache with the client and the possible datamining issues contractually even legally. Bit late to decide this now isn't it? PT3 do it. PTR do it too, althhough that is out and out dataming for that pupose alone.
So please just get a big cheese to tell me what the hell is going on, as to me and so perhaps others, you are just looking a bit silly continually contradiciting each other on this subject. What is the stance on this if it is canned can you tell us why as your competition and others haven't.
While I prob look a real pain in the arse it is meant constructively as HEM is a great product and could be really really great, if you thought things through a bit better. Perhaps charge more for the s/ware (I can't think of much software thats this cheap and this comprehensive and in depth - for eg I paid US$50 for Idleminer Handgrabber and $80? for HEM, C'mon) Then spend more on the bugging, customer requests, getting answers and info out to your customers.