PDA

View Full Version : TN2 isnt working at all



Shak
06-07-2013, 01:14 PM
Ive loaded it and loaded pokerstars but its not working..
Is there some sort of Launch button or anything?
like hotkeys dont wort, preset bets dont work. etc.

sideshow
06-07-2013, 01:15 PM
Hi,

Please do the following

Go to the settings tab in TN2 > click on send logs to Table Ninja

Once you do this it will create a zipped file with all the settings/logs, Please note the location the files are being saved to.

Once you do this attach the zipped file to an email and send it to us so we can review it for any errors.

Email support@tableninja.com with a link to this thread and your forum name.

Did you also follow the trouble shooting FAQ - http://forums.holdemmanager.com/table-ninja-2/412141-tn2-troubleshooting-faq.html

Shak
06-07-2013, 01:16 PM
yeah
will this be fast? could this be done via skype/aim to speed it up?

Shak
06-07-2013, 01:22 PM
sent plz help

Sarek
06-07-2013, 01:23 PM
First we need to see log, this is done in queue as emails arrive.
Have you did all described in link provided?

Also:
For TN2 work correctly, you should:
- set to "run as admin" for TN2 and all poker clients
- set UAC = off in Windows
- disable Options -> Advanced Multi-Table Options" -> Highlight Bet Amount" in PokerStars client
- disable "Options" -> "Advanced Multitable Options..." and disable "New tournaments take focus" in PokerStars client
- for FT: disable Table options -> Gameplay settings -> Display active table on action
- for PS: disable Advanced multitable - > "Popup table whenever user action is required"
- FT: Custom Bet Buttons need to be reset to their defaults
- If you use TN2 layouts (any except "None") you should NOT use\apply pokerclient layout feature
- for FT: table should be enough big to display all 3 tabs above bet box (min-pot-max)
- for PS: disable Autoclose tourney without notification (this is mostly not for TN, but for HM - to make sure summary is writen in file and autoimported)

Shak
06-07-2013, 01:24 PM
done it all
:/

Shak
06-07-2013, 04:53 PM
nothing yet :/

sideshow
06-08-2013, 05:48 AM
PM me you email address and i will quickly reply to you.