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View Full Version : Ongame + Entraction + HEM = Trouble?



tempel
01-16-2011, 05:23 PM
Hey,

When i'm playing HU on Entraction and Ongame simultaniously, the Ongame client starts by freezing. Then the Entraction client follows.

So i close HEM, and close Entraction (bet24, if that matters), and Entraction starts to work just fine again.

This has happened every time i've tried to play on both sites at the same time. I downloaded the 1.11.05e. again no more than a couple of days ago.

For what its worth i've been playing 6max on Ongame at the same time as i've been playing 6max at Winamax.fr, but this never happened. Not sure if that matters or not.

Suggestions?

Thank you.

tempel
01-16-2011, 08:55 PM
Actually it seems like its just ongame+HEM thats messed up.

Patvs
01-16-2011, 10:43 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

A- For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

B- Add exceptions for those files to the windows firewall, even if it is off.

Do the same A & B for the main ongame.exe and entraction.exe files

tempel
01-16-2011, 11:10 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

A- For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

B- Add exceptions for those files to the windows firewall, even if it is off.

Do the same A & B for the main ongame.exe and entraction.exe files

Running Win7, antivirus is F-secure internet security, and i think that has a built in firewall iirc.

I'm running everything as administrator.

Going to download latest beta, and see how it goes.

Allthough it doesnt have anything with entraction to do, that works fine now. But ongame is making a mess on its own.

Sarek
01-17-2011, 05:58 AM
Ongame issue is fixed in http://www.holdemmanager.com/Downloads/Hm_1.11.05e-1.exe

nickdundee
01-19-2011, 08:27 PM
I just downloaded and installed the latest version with the Ongame Fix but the stats in the hud keep disappearing. They might be there for a few seconds then gone for a minute. I was playing 2 tables on Betfair. I had the problem with the client freezing every few minutes when running HEM which is why i updated.

Patvs
01-19-2011, 10:25 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

A- For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

B- Add exceptions for those files to the windows firewall, even if it is off.

Do the same A & B for the main ongame.exe file



--


Also try to turn on hud options--> table preferences--> lock the layout

nickdundee
01-20-2011, 06:57 AM
I've Avg Anti Virus and Firewall and Windows XP. Do i still though A and B with XP?

nickdundee
01-20-2011, 06:59 AM
Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe
--------------
The link is to the version I'd already installed. Its that version that the stats go missing.

netsrak
01-20-2011, 10:49 AM
Please try table preferences -> force on top enabled.
I think your problem is not the one with missing huds, in your case stats are disappearing which is different.

nickdundee
01-20-2011, 03:58 PM
Please try table preferences -> force on top enabled.
I think your problem is not the one with missing huds, in your case stats are disappearing which is different.

I tried the force on top but it made it worse with two tables and the same disappearing and reappearing with one table.

netsrak
01-21-2011, 04:35 AM
Please check your graphic card: FAQ - Hold'em Manager Poker Tracking Software :: How To Update Your Graphics Card Driver (http://faq.holdemmanager.com/questions/362/How+To+Update+Your+Graphics+Card+Driver)
FAQ - Hold'em Manager Poker Tracking Software :: How To Disable Hardware Acceleration (http://faq.holdemmanager.com/questions/361/How+To+Disable+Hardware+Acceleration)

If that doesn't help Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

nickdundee
01-22-2011, 01:58 PM
5595
Please check your graphic card: FAQ - Hold'em Manager Poker Tracking Software :: How To Update Your Graphics Card Driver (http://faq.holdemmanager.com/questions/362/How+To+Update+Your+Graphics+Card+Driver)
FAQ - Hold'em Manager Poker Tracking Software :: How To Disable Hardware Acceleration (http://faq.holdemmanager.com/questions/361/How+To+Disable+Hardware+Acceleration)

If that doesn't help Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

I did all the above and I'm still getting crashes every 20min or so and the stats are still disappearing at times although not as much. Is that correct file I've attached?

netsrak
01-23-2011, 09:59 AM
Yep, its the correct file.

There are some duplicate folders in your auto-import configuration and one very strange entry:

C:\Documents and Settings\Declan\Local Settings\Application Data\P5\Betfair\logs,True,True,C:\Documents and Settings\Declan\My Documents\POKER\hand history

I suggest you delete all entries from your auto-import settings and add them one after the other with testing each site after adding it.

nickdundee
01-23-2011, 01:53 PM
Yep, its the correct file.

There are some duplicate folders in your auto-import configuration and one very strange entry:


I suggest you delete all entries from your auto-import settings and add them one after the other with testing each site after adding it.

Ok done the above and after 25 min of play it crashed again. The stats only worked when i selcted force on top and active table and even then they disappeared at times and the palyer analysis in Active players window was blank. Any other ideas? Are other users who had crash problems with Ongame finding the new version works for them? Its worse for me as the Hud stats arent even working properly while they worked in last version but i was getting crashes.

netsrak
01-24-2011, 05:37 AM
If your hud stats are incorrect please install the latest update http://www.holdemmanager.com/Downloads/HmUpdate.exe
This should fix this.

One other thing to test: please create a new database and play a session with this empty database.

nickdundee
01-24-2011, 02:53 PM
If your hud stats are incorrect please install the latest update http://www.holdemmanager.com/Downloads/HmUpdate.exe
This should fix this.

One other thing to test: please create a new database and play a session with this empty database.

I already have the version above installed. I tried with a new database and the exact same happened. After about 30 min Betfair stopped responding and i had to shut it down.

nickdundee
01-26-2011, 09:52 AM
Any more ideas?

Patvs
01-26-2011, 10:18 AM
Run a full scandisk/chkdsk and defrag on your harddisk.
XP is updated to XP3 fully updated?

You only have problems with Ongame right.... not like the opening post if you a play Ongame and Entraction simultaneously?

nickdundee
01-29-2011, 03:25 PM
Run a full scandisk/chkdsk and defrag on your harddisk.
XP is updated to XP3 fully updated?

You only have problems with Ongame right.... not like the opening post if you a play Ongame and Entraction simultaneously?

I did a full scandisk and defrag. No difference. Yeah only problems with Betfair on Ongame Network. Is there an earlier version of HEM that i could try?

Patvs
01-29-2011, 08:58 PM
FAQ - Hold'em Manager Poker Tracking Software :: Download Links For Past Builds (http://faq.holdemmanager.com/questions/426/Download+Links+For+Past+Builds)