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Resmar
01-12-2011, 02:44 PM
Hello I can't find handhistory of bestpoker so i can't import them on hem.
Where I can find them?

Patvs
01-13-2011, 04:21 AM
Read: FAQ - Hold'em Manager Poker Tracking Software :: Poker Clients (http://faq.holdemmanager.com/categories/Frequently+Asked+Questions/Installation+%26+Setup/Poker+Clients/)

And follow the guide for the poker network BestPoker belongs to.

Resmar
01-13-2011, 07:21 AM
I did every step in the guide, and I have found the handhistory folder, but the import doesn't work.
There are 2 different error messages when I use holdem manager, when I start it, there is this message:
http://img522.imageshack.us/img522/3117/cattura2xe.png (http://img522.imageshack.us/i/cattura2xe.png/)

Uploaded with ImageShack.us (http://imageshack.us)

"Accesso al percorso...negato" means "denyed access to the folders/files".

And when I select an import folder, there is this other message:
http://img27.imageshack.us/img27/9255/catturadk.png (http://img27.imageshack.us/i/catturadk.png/)

Uploaded with ImageShack.us (http://imageshack.us)

Help please.

netsrak
01-13-2011, 08:08 AM
Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibility tab.

Resmar
01-13-2011, 09:31 AM
I have tried this but without results.
I have also tried to select "run as admin" at every application in the holdemmanager folder, but always without results.

What to do? Thanks in advance.

Resmar
01-13-2011, 01:42 PM
I have solved these problems just enabling UAC.
Now I don't have those 2 errors anymore, but I have this one now:
http://img152.imageshack.us/img152/5816/catturaqr.png (http://img152.imageshack.us/i/catturaqr.png/)

Uploaded with ImageShack.us (http://imageshack.us)

I have noticed that when I disable UAC I got the 2 errors in the post above, and when I enable UAC I got the error posted now.
Help please.

netsrak
01-14-2011, 04:34 AM
You still need to set the administrator rights for the 3 exe files i posted above.
Its in the properties of the files (right mouse click on them) under compatibility

Resmar
01-14-2011, 09:24 AM
I have uninstalled/reinstalled everything and now the hands import is working well.
But the HUD doesn't start.
I have watched here FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn%27t+Work#Table), but without results.
What to do now?

netsrak
01-14-2011, 10:39 AM
Please post the answers to the FAQ in this thread and attach the file config\holdemmanager.config

Resmar
01-14-2011, 12:10 PM
Oh my god...I have closed hem and when I have reopened it there are another time the same errors I posted above.
I have set the administrator rights for the 3 exe files you posted above...what's the problem???

I attach my configuration file:

netsrak
01-15-2011, 06:47 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

Resmar
01-16-2011, 01:15 PM
This is what exactly happens now: when I install hem and I run it for the first time, eveything works well, also the hud; then I close hem and when I reopen it there is the "StatRanges.xml" error.
Then I reinstall hem and when I run it for the first time it works, but if I run it another time the same error comes back.

Maybe should I simply format my pc?