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eddbot
05-31-2013, 01:58 PM
Since yesterday, I noticed that a lot of the hands I was playing online on pokerstars were not recorded in my hand histories. Since then I attempted to fix this problem myself, but nothing worked. I then decided to uninstall and reinstall the holdem manager 1 software, whilst simultaneously creating a new database, but now Holdem Manager wont import any hands whatsoever, and my HUD obviously has failed to work as well. How can this be fixed?

nacekk
05-31-2013, 05:44 PM
Since yesterday, I noticed that a lot of the hands I was playing online on pokerstars were not recorded in my hand histories. Since then I attempted to fix this problem myself, but nothing worked. I then decided to uninstall and reinstall the holdem manager 1 software, whilst simultaneously creating a new database, but now Holdem Manager wont import any hands whatsoever, and my HUD obviously has failed to work as well. How can this be fixed?

mine also doesnt import anything from stars? when can we expect the update?

fozzy71
06-01-2013, 09:05 AM
Did Pokerstars release an update in the past 24 hours I am not aware of?

Please update to the latest internal beta - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_31May2013.exe

If you continue to have problems, try the following -

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips


If none of that helps, please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

fozzy71
06-01-2013, 09:05 AM
Did Pokerstars release an update in the past 24 hours I am not aware of?

Please update to the latest internal beta - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_31May2013.exe

If you continue to have problems, try the following -

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips


If none of that helps, please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com