PDA

View Full Version : HEM stops importing my hands mid session



discobisco
01-12-2011, 03:20 AM
I've been having a problem with HEM lately where at some point during my session, usually within the first 500 hands, it just stops importing. And it also stops updating the hud as well (obviously, since its not importing). I just have to close and reopen hem, and start the import again, and then it starts working again and imports all the hands that i played in between the time it stopped working and when i started it again.

This isn't a huge deal, because i can fix it by just closing and reopening hem, but its really annoying and the main problem i have with it is I don't know when it stops, I'll just be playing and i might not notice for 200 or 300 hands that it hasnt been importing, and I'll be looking at the wrong stats for someone because the hud hasnt been updating.

I've had this problem on all the 1.11.05 releases. I've tried them all. The funny thing is, I didn't have this problem at all on the 1.11.05e release until about a week ago. I had been using that version for a while with no problems, but then it randomly started messing up.

netsrak
01-12-2011, 05:15 AM
Which pokersite?
Which gametype?
Which operating system?

Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

discobisco
01-12-2011, 05:19 AM
FTP
1/2 NLHE
Windows 7


<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<setting name="ConnectionString">SERVER=127.0.0.1;PORT=5434;UID=postgres;PWD=postgr espass</setting>
<setting name="CurrentDatabase">HoldemManager</setting>
<setting name="CurrentReportFilter">IsTourney,IsTourney,EqualTo,false,False
PokerGameType,PokerGameType,In,0~3~6~1~4~7~2~5,Fal se
GameTypeDescription,GameTypeDescription,In,$1/2 PL~$1/2 NL~$0.5/1 NL~$0.5/1 PL~$0.01/0.02 NL,True
</setting>
<setting name="CurrentTourneyReportFilter">IsTourney,IsTourney,EqualTo,true,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentSessionFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentHandsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentGraphsFilter">IsTourney,IsTourney,EqualTo,false,False
PokerGameType,PokerGameType,In,0~3~6~1~4~7~2~5,Fal se
GameTypeDescription,GameTypeDescription,In,$1/2 NL~$1/2 PL~$0.5/1 NL~$0.5/1 PL,True
</setting>
<setting name="CurrentVsPlayerFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentPreflopFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentResultsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2~3~4~5,True</setting>
<setting name="CurrentPlayerID">123445</setting>
<setting name="DateRangeReport">ThisMonth</setting>
<setting name="DateRangeHands">AllHands</setting>
<setting name="DateRangeGraphs">ThisMonth</setting>
<setting name="DateRangePreflop">AllHands</setting>
<setting name="DateRangeSession">ThisMonth</setting>
<setting name="DateRangevsPlayer">ThisMonth</setting>
<setting name="DateRangeResults">AllHands</setting>
<setting name="LastReport">1 - Leak Buster - Stakes</setting>
<setting name="AutoImportFolderList">C:\Poker Application\UB\HandHistory,True,True,C:\HMArchive
C:\hh,True,True,C:\HMArchive
</setting>
<setting name="LastArchiveFolder">C:\HMArchive</setting>
<setting name="LastImportFolder">C:\Users\LARZ\Desktop\dailyhh\</setting>
<setting name="LastImportFileFolder"></setting>
<setting name="LastOmahaFilter"></setting>
<setting name="MinimizeToSystemTray">False</setting>
<setting name="PlayerNumberFilter">2:2,10
3:2,10
4:2,10
5:2,10
6:2,10
7:2,10
8:2,10
9:2,10
10:2,10</setting>
<setting name="PlayerTourneyStackFilter">1:1,20
2:1,20
3:1,20
4:1,20
5:1,20
6:1,20
7:1,20
8:1,20
9:1,20
10:1,20
11:1,20
12:1,20
13:1,20
14:1,20
15:1,20
16:1,20
17:1,20
18:1,20
19:1,20
20:1,20</setting>
<setting name="InsertStandardizedHandHistory">False</setting>
<setting name="ObservedHandHistorySettings">ALL,3,False,True,6,False,True,3,600,False,True,6,6 00,False,True</setting>
<setting name="AutoApplyFilterChangesToAllTabs">False</setting>
<setting name="AutoImportHelpShown">False</setting>
<setting name="AutoImportTimerDuration">5</setting>
<setting name="HUDDateFilter">12</setting>
<setting name="GroupImportArchiveByDay">True</setting>
<setting name="SessionTimeoutDuration">30</setting>
<setting name="HUDIncludeOtherLimits">True</setting>
<setting name="WilliamHillAlternateDateFormat">False</setting>
<setting name="LaunchHUDWithAutoImport">True</setting>
<setting name="DisableHUDStatsWhenNoHero">False</setting>
<setting name="HeroPlayerIDs"></setting>
<setting name="GraphShowdownWinnings">False,Blue,1,Solid</setting>
<setting name="GraphWinnings">True,DarkGreen,2,Solid</setting>
<setting name="FTPDealtRake">False</setting>
<setting name="UseGraphicalCards">True</setting>
<setting name="GraphAllInEv">True,DarkOrange,2,Solid</setting>
<setting name="GraphNonShowdownWinnings">False,Red,1,Solid</setting>
<setting name="GraphRakeback">False,DarkBlue,1,Solid</setting>
<setting name="AutoRefreshCurrentTabDuration">0</setting>
<setting name="AutoCloseTableManager">True</setting>
<setting name="AutoRefreshReportsOnChange">True</setting>
<setting name="LogDatabaseCommands">False</setting>
<setting name="SolidGraph">False</setting>
<setting name="ShowWinningRowColors">True</setting>
<setting name="CheckForUpdates">True</setting>
<setting name="PlayerSummaryView">Cash,NL|PL|LIM,ALL,2,10,01/01/2000,01/01/2020,1000,0,100,False,Default Stats</setting>
<setting name="HoldemManagerPosition">Normal,415,184,1242,738</setting>
<setting name="OngameDBDelay">30</setting>
<setting name="HandsSectionFields">HandTimeStamp,StakesBlinds,HoleCards,PreflopPlayer Action,FlopCards,FlopPlayerAction,TurnCard,TurnPla yerAction,RiverCard,RiverPlayerAction,NetAmountWon ,NetBBsWon,EVDifference</setting>
<setting name="ReplayerSettings">3,True,True,True,True,811,122,839,675</setting>
<setting name="AutoRateSelectSettings">1,0,0</setting>
<setting name="SeatingSetting">0</setting>
<setting name="ReplayerSkinToUse">Default Skin</setting>
<setting name="MyDayStartsAt">6:00:00</setting>
<setting name="HandRangeSettings">0,True,True</setting>
<setting name="DailyCompiledStats">True</setting>
<setting name="PromptsShown">RushVersion,WinnerDetailsInHands,</setting>
<setting name="HiddenTabs"></setting>
<setting name="ArchiveHandTime">15</setting>
<setting name="SelectedPokerGameTypeIndex">0</setting>
<setting name="DefaultTourneyTotalBuyin">11</setting>
<setting name="DefaultTourneyRake">1</setting>
<setting name="EnableAutoRate">True</setting>
<setting name="EnableAutoRateInReplayer">True</setting>
<setting name="VsPlayerMinBBs">20</setting>
<setting name="TourneyResultSettings">0,10000,2,40000,0,0,0,0</setting>
<setting name="SiteTimeAdjustments">0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0</setting>
<setting name="LaunchTableNinjaWithAutoImport">False</setting>
<setting name="LaunchTableNinjaFTWithAutoImport">False</setting>
<setting name="OverrideTableNinjaPath"></setting>
<setting name="RushFTPSettings">,2,10,1,4,10,2000,1,true</setting>
<setting name="DisableRakebackLink">False</setting>
<setting name="MixRushHandStats">True</setting>
<setting name="DisableFTPRushTableListDownload">False</setting>
<setting name="HEMVersion">1.11.05e</setting>
<setting name="DefaultCurrency">USD</setting>
<setting name="Survey1Prompt">Yes</setting>
<setting name="AutoUpdatePromptVersion"></setting>
<setting name="AutoUpdateUrl">http://www.holdemmanager.com/CurrentRelease.xml</setting>
<setting name="CoBranding"></setting>
<setting name="DisplayTourneyBigBlindPopup">True</setting>
<setting name="DisplayPT3Conversion">False</setting>
<setting name="DisplayAcePokerCoach">False</setting>
<setting name="EnableAcePokerCoach">False</setting>
<setting name="Skin0">Microsoft Sans Serif,8.25,0,Arial,10.0,1,0|0|0,211|211|211,0|0|0, 0</setting>
<setting name="Skin1">Microsoft Sans Serif,8.25,0,Arial,10.0,1,0|0|0,211|211|211,0|0|0, 0</setting>
<setting name="Skin2">Verdana,8.25,1,Arial,10.0,1,0|0|0,255|255|255,128| 128|128,3</setting>
<setting name="Skin3">Verdana,9.0,0,Arial,10.0,1,255|255|255,105|105|105 ,32|32|32,1</setting>
<setting name="Skin4">Verdana,9.0,1,Arial,10.0,1,0|0|0,211|211|211,128|1 28|128,0</setting>
<setting name="Skin5">Verdana,9.0,0,Arial,10.0,1,0|0|0,255|255|255,240|2 40|240,0</setting>
</configuration>

Sarek
01-12-2011, 07:48 AM
please zip the file and attach
because of these "<" not shown we can see only part of it - but wanted to check full autoimport list, for example

discobisco
01-12-2011, 03:32 PM
i dont know how to attach a file in this forum.

Sarek
01-12-2011, 04:10 PM
Just below the submit reply button when making a reply you should see a manage attachments button, click that, the select chose file, browse to the location you’ve stored it in and press ok, then press upload and wait for it to finish uploading, when it’s done just choose close this window.

discobisco
01-12-2011, 04:42 PM
ok, attached i believe

Sarek
01-12-2011, 05:45 PM
quote from your file:
AutoImportFolderList">C:\hh,True,True,C:\HMArchive

and that's all?
and is it correct?
and is "c:\hh" the folder where room saves histories?

open autoimport settings in HM and press Autodetect there

discobisco
01-12-2011, 11:50 PM
yes, thats it. c:\hh is where it saves my hh. i've never had a problem before with hem. tonight it was even worse. it stopped importing every 300 hands or so. i had to close and reopen hem like 5 times during my session. its really starting to become a pain in the ass.

when i pressed autodetect it found these other folders and added them to the list:

C:\Users\LARZ\AppData\Roaming\HEM Data\Hands + subfolders
C:\Users\LARZ\AppData\Roaming\HEM Data + subfolders
C:\Users\LARZ\AppData\Local\Pokerstars\HandHistory + subfolders
C:\Poker Application\UB\HandHistory + subfolders

I've had UB and PS installed for a long time on my computer, and like i said this problem only started recently so i doubt that has anything to do with it.

Should i try going back to a much older version of HEM?

netsrak
01-13-2011, 05:12 AM
But there is no FTP Handhistory folder?

Please check the writing of handhistories in the FTP client and add it to HM:
FAQ - Hold'em Manager Poker Tracking Software :: Full Tilt Setup (http://faq.holdemmanager.com/questions/5/Full+Tilt+Setup)

discobisco
01-13-2011, 06:15 PM
lol, is this really the help i get from the hem forum mods? to make sure that my ftp is saving my hand histories to the right folder? I guess you must think I'm a fucking retard. Of course FTP is writing hh to my c:\hh folder.

it would be nice if this program that i paid 90$ for would actually work like it is supposed to, and it would also be nice if someone who gets paid to help people fix their problems actually helped, instead of continually rerouting me to the "make sure your ftp and hem are importing hands to the same folder"

netsrak
01-14-2011, 04:59 AM
We are trying our best but it seems like there are some other problems with your installation / configuration.

Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.