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zschindler
01-10-2011, 02:17 PM
My holdem worked well. But I had to format my computer and reinstalled the holdem. From there I have had some problems, the holdem is not importing all hands and is very slow and sometimes hangs. I went back to reinstall and still the same.

Any solution?

I play in "cara de poker" (iPoker) and Pokerstars.

Patvs
01-11-2011, 12:52 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall, even if it is off.

Read:
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html

zschindler
01-11-2011, 08:25 PM
I loved the holdem, he had never given me any problem but now since I formatted the pc it seems crazy. Not record all hands. For example I just did a session where I won $ 11 but the holdem says I lost 3. I played on Pokerstars.
I downloaded the software typically the only thing I did different was the manual backup, because he did not do it automatically.
When I go to see a session it takes a long time to show the hands, and if I change the date of the filter it hangs.

Please help me

I use:

WINDOS VISTA 32
AVAST ANTIVIRUS
WINDOWS FIREWALL

Patvs
01-11-2011, 09:28 PM
Can you create a new empty database--> and reimport your hands (from your archive folder)

Update Vista to Service Pack 2
Also manually run a Windows Update and install all .net framework updates.

Read:
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html

zschindler
01-17-2011, 07:56 PM
Not working yet.

Why des it import some hands but not all? This must be some bug. :(

Please fix it.

Patvs
01-17-2011, 09:48 PM
There are no current bugs with PokerStars/ipoker.

Check if the pokerclient's lobby's language is in English
And the handhistories are saved in English

And your computer is using a M/d/yyyy date formatting (and not d/M/yyyy)

zschindler
01-18-2011, 06:44 AM
Yes my language is in English and all hand stories are saved in English, I also had change my date formating to MM/dd/aaaa.

What I find strange is that importing some hands. This should import all or none.

Patvs
01-18-2011, 01:09 PM
The hands that don't import: do they import as errors?
Email us a hand to support@holdemmanager.com