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View Full Version : Holdem Manager Hangs during Installation - windows vista



sarvam
01-06-2011, 08:21 PM
Greetings.

A friend have tried to install HM on Vista and nothing appeanes.
He double click on the installer file and for 5 hours nothing...

I've removed and re-installed net framework 3.5. The problem remains.
Also turned off the UAC.
Also the secondary logon service was initiated.
All this was the answers by support, because he allready had mettioned here his problem.

I saw also that vista was updated.

And in event viewer i saw a error mettioning B-Code (could be this the problem?)

Where can i look for the problem? Can be a problem from Vista? Where should i look for that problem?

Can we make a settion all together, he don't speak english (mine is a litle better, but not rithing:D )

Thanks

netsrak
01-07-2011, 06:07 AM
Which Vista exactly?
All service packs and windows updates installed?
Original license or pirated version?

Are you using any 3rd party firewall, anti-spyware, adaware, tuning or registry cleaning programs? And if yes which ones?

sarvam
01-07-2011, 06:32 PM
Thank you for the quick reply.

He have Vista Home Premium SP2, original license. Updated.
AVG Antivirus 9.0
Windows Firewall.
He haven't adware.

netsrak
01-08-2011, 07:22 AM
You should reply to the support mail to arrange a teamviewer session.

sarvam
01-09-2011, 05:28 PM
Ok. Will do that.

Thanks.