PDA

View Full Version : Sng completed and won counted as incomplete



fiammaz
01-06-2011, 07:56 AM
http://img20.imageshack.us/img20/8328/incomplete.th.jpg (http://img20.imageshack.us/i/incomplete.jpg/)

the tourneys are clearly completed... as you can see they are deisplayed in green, btw they are counted as incomplete...

netsrak
01-06-2011, 09:37 AM
can you send us the original hands? I think you know the procedure :)

fiammaz
01-06-2011, 06:59 PM
yes I know the procedure, and I know very well also, that the support team hasn't replied or fixed any bug I requested, so where's the point submitting the hands...
I didn't want to be rude, but that truth

fiammaz
01-21-2011, 10:13 AM
sent

fiammaz
01-25-2011, 10:09 PM
Since HM support didn't confirm the received file... I ask it here...
Did you receive the file?

fiammaz
01-27-2011, 12:54 AM
bump

fiammaz
01-28-2011, 01:34 PM
...

Patvs
01-29-2011, 09:13 AM
PM me which email address (your email address) you used to sent us the files.

fiammaz
01-29-2011, 12:01 PM
PMed

fiammaz
02-24-2011, 08:45 AM
I submitted this bug one about one month ago, still no updates...
I got 200+ posts in this forum only bugs related... lol
most of them aren't fixed yet, c'mon guys, you aren't good programmers while you are really good to collect money right?
Worst customer support ever

Patvs
02-24-2011, 10:23 PM
Can you just attach a handhistory + summary in this thread to one of these incomplete SNGs you play.

fiammaz
02-24-2011, 11:12 PM
Can you just attach a handhistory + summary in this thread to one of these incomplete SNGs you play.

are you serious?
No really, I'm asking you again, ARE YOU SERIOUS?
WTF I email the hhs at the support, get them instead of ask for them again

Patvs
02-24-2011, 11:50 PM
Or email us the hands again with a link to this thread.

fiammaz
02-25-2011, 07:28 AM
Or email us the hands again with a link to this thread.

Ok but where's the problem? Do you have lost them?

fiammaz
02-27-2011, 05:48 AM
bump

fiammaz
02-27-2011, 09:25 PM
bump

fiammaz
03-01-2011, 09:08 AM
bump

Patvs
03-02-2011, 12:23 AM
I imported your hands.

561.011 hands
24 duplicate hands
2 import errors
62 incomplete hands

4949 Tourney's-->
27 incomplete results


I don't know why the incomplete results are "incomplete" since there seems to be nothing wrong with the LAST HAND. But since it only affects 0.55% of your games (27 out of 4949) just manually change your finish position and change your finished flag. And they'll show up as COMPLETED, already showing the correct $Won/EV Won/Time, etc.


Next time it happens, sent us the original handhistory file + summary file.
(not requested hands from PokerStars)

fiammaz
03-02-2011, 05:40 PM
I don't know why the incomplete results are "incomplete"

lol. I just say lol
btw I will do it, ty for now