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Skyroller
01-05-2011, 12:46 PM
HEM has been working fine for me, but for some reason I can get this last tournament I played to import. It was importing, because I could see the stats of my opponents change in the HUD. However I can't find any of my hands from that tournament in the hands section. I can't find the tournament in results. All filters are off.

Typically the hands are imported from a "HandHistory" folder and then HEM moves them to a "HandsRead" folder. This particular tournament was never moved for some reason, but everytime I try and import it it says "Found 0 files to process".

Help?

Patvs
01-05-2011, 01:53 PM
Manually move the handhistory file to a different folder, and then reimport it.

Was this a freeroll/special tourney?? played on which site?

Skyroller
01-05-2011, 02:06 PM
No, in fact, it's the same kind of tournament I've been playing for awhile and all others have imported fine. (PokerStars)

So I played some more tournaments and now it has been moved to the HandsRead folder, but still isn't showing up as data. HEM seems to believe that it's already been imported, but I just can't find it if so.

Patvs
01-05-2011, 03:11 PM
As a test reimport in into a new database.

Also open the summary file, to see if it wrote the end details to the file (finish position, etc.)

Or email us the HH file + summary to support@holdemmanager.com