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View Full Version : Same problem I was having last month



listerx
01-04-2011, 11:31 PM
I gave up last time because I couldn't understand it but im trying to get HEM working on my Laptop again (works fine on my desktop computer)

When I double click hem to open, i get a popup that says "Activate your Software" "Active online now, requires an internet connection"

So I click the active online now button and it has me choose my PC 1 or 2, so i choose PC #2..

Then it thinks for a bit and says "Success. Select OK to continue."

so I click "Ok" and a new popup comes up and says "Licence not Found" A valid licence could not be obtained for holdem manager, please contact hem for assistance.




License Failure Details
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1/5/2011 3:30:11 AM
cw
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A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

No licenses found in C:\ProgramData\XHEO INC\SharedLicenses.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (xxxx)" in HoldemManager.
Cannot validate license at server.
Could not perform validation request: VALIDATE.

Stopped looking for additional licenses.

netsrak
01-05-2011, 04:45 AM
Your key seems to be invalid - did you buy an upgrade and received a new key?

Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com