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polxx
01-04-2011, 11:22 PM
Hi

Why doesn't HEM import some of the tourney results?
I play only 2 types of 9man sng and every now and then one from the session is not completed and I have to manually request this tourney's summary and enter results.
All the import directories are correctly set - any idea?

Thanks,
Paul

The Minder
01-04-2011, 11:38 PM
One reason I have found for this is when I slam the table shut because some fool just cracked my KK with 83o. The client doesn't get a chance to write the info to your HD and thus HM can't import the data.

polxx
01-05-2011, 12:08 AM
that's not the case, I play each game to the end

any help from HEM staff?

bill
01-05-2011, 01:45 AM
Its been doing that to me to. But it seems to happen when my holdem manager locks up. Then i have to end it in task manager. It may of done that at other times to but i havent noticed it.

netsrak
01-05-2011, 05:04 AM
FAQ - Hold'em Manager Poker Tracking Software :: Poker Stars Tournament Summary Setup (http://faq.holdemmanager.com/questions/441/Poker+Stars+Tournament+Summary+Setup)

polxx
01-05-2011, 08:18 PM
I've setup summary folder correctly and added it into HEM auto import folders.

Still about 1 tourney in 20 or 30 remains not finished:(

Patvs
01-05-2011, 10:46 PM
Can you find the handhistory + summary of 1 missing tourney.

-1 try to import it into a new database--> will it still not show up?
-2 open the files to see if the final hand/final result is written to the file?
---if it is, but it still won't show up email us the files to support@holdemmanager.com

polxx
01-07-2011, 09:56 AM
E-mail sent.