View Full Version : registration problems
juankumi
01-03-2011, 10:04 AM
hi,
i've got some registration problems..i got the key but when i start HM i can't insert the key; infact HM log automatically and says that the registration can't be process. someone can help me? :)
netsrak
01-03-2011, 10:36 AM
Do you get a detailled error message?
Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com
juankumi
01-03-2011, 03:08 PM
License Failure Details
--------------------------------------------------
1/3/2011 7:08:06 PM
cx
--------------------------------------------------
A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Programmi\RVG Software\Holdem Manager.
Could not validate license "Small Stakes Edition (SMS-)" in C:\Documents and Settings\All Users\Dati applicazioni\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional Edition (PRO-)" in C:\Documents and Settings\All Users\Dati applicazioni\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Small Stakes HE/OM (SM2-)" in C:\Documents and Settings\All Users\Dati applicazioni\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional HE/OM (xxxxxx)" in C:\Documents and Settings\All Users\Dati applicazioni\XHEO INC\SharedLicenses\HoldemManager.lic.
Could not activate license at server.
No more activations allowed. You must first deactivate the software from the original machine before attempting to activate again.
This machine has not been activated.
Stopped looking for additional licenses.
System Info
--------------------------------------------------
Timestamp: 2011-01-03T19:08:06 / 2011-01-03T20:08:06
Entry Assembly: HoldemManager, Version=1.11.5.3160, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Programmi\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3615
Process Bitness: 32-bit
Culture: en-US / it-IT
Encoding: Europa occidentale (Windows)
IIS Available: True
Machine Code: 28F4E-LRJS5-TRTW9-E1GTU-3DVSS-2VFNL
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Programmi\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Programmi\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.11.5.3160 / 1.11.5.3160 for .NET
C:\Programmi\RVG Software\Holdem Manager\HoldemManager.exe
mscorlib
2.0.0.0 / 2.0 R 3615 for .NET 2.0
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
mscorlib.resources
2.0.0.0 / 2.0 R 3615 (GDR 050727-3600) for .NET 2.0 (GDR 050727-3600)
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
qvprgjk8 *
3.2.2000.0 / 2.0 R 3614 (GDR 050727-3600) for .NET 2.0 (GDR 050727-3600)
System
2.0.0.0 / 2.0 R 3614 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.resources\2.0. 0.0_it_b77a5c561934e089\System.resources.dll
System.Web
2.0.0.0 / 2.0 R 3618 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Windows.Forms.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_it_b77a5c561934e089\System.Windo ws.Forms.resources.dll
System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll
Patvs
01-03-2011, 05:42 PM
Try to reset your serial key...
we have launched a new online form for resetting your own serial codes.
This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.
Please go to Hold'Em Manager Poker Tracking and Analysis Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.
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