A bunch of saved HH only showing 1k

[sullyjones]

Hello,
I have been goningthrough me saved HH, and aprox. 50% from everyday seem to not have all the info, they are all sohwing 1k of data, and normal HH for 18mansng, is like 150k.

any thoughts? or have you had it before ?

thanks for the help

[fozzy71]

What site? Are there import errors or hands missing in the database? Are the results incorrect?

If there is in fact something wrong with the files in terms of missing hands/data it sounds like something you will need to discuss with your poker site support. We simply parse the hands and move them to an archive folder and do not edit/modify the files in any way. If you think there are import/results errors or missing hands please send us a sample of good and bad hands. If you are playing on pokerstars we will need the Tournament Summary (TS) files as well as the Hand History (HH) files.

Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit.

You may need to request and import any/all of your old tournament histories and import those to HM2. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client to be sure that it is enabled in the Pokerstars options and be sure that HM2 has added the folder to your Auto Import Folder Configuration.

http://hm2faq.holdemmanager.com/questions/642/Poker+Stars+Setup


Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questions/117/Import+Emailed+Hand+Histories+


If you continue to have problems, please zip and email the problem hand histories (HH files) and tournament summaries (TS files) to hm2support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\DD\MM.