PDA

View Full Version : Full Tilt Poker and lack of update for HM1



31Alpha
05-11-2013, 01:26 PM
So this issue occured 3-4 days ago.
HM1 owners were told to email support to be notified of the fix.
I have waited patiently for a fix or update?
What is going on? When is this issue going to be addressed??
What is the status of the fix?

udbrky
05-11-2013, 09:41 PM
There are some issues being addressed still. Also, FTP is messing up hand histories, which is not helping the HUD. Hopefully they will get their hand histories fixed soon, otherwise, there are a few import errors.

31Alpha
05-13-2013, 12:44 PM
There are some issues being addressed still. Also, FTP is messing up hand histories, which is not helping the HUD. Hopefully they will get their hand histories fixed soon, otherwise, there are a few import errors.

so how do these same issues not affect HM2? HM2 had a alpha fix within what 24 hours? PT4 had a fix within hours.. but the excuse for HM1 is this??

I can understand no upgrades if you are no longer supporting HM1 - short of that (i did not see that email) your customer support for HM1 has been terrible.

Patvs
05-13-2013, 06:29 PM
HM2/PT4: has a minor fix for cashgame games.
We're currently working on a fix for the tournament hands. This fix should be released within an hour or so.

For HM1 we're waiting for confirmation all (cash + RUSH + tournies) import issues in HM2 are solved. (as HM2 and HM1 use the same import parser code, it will be relatively easy and quick to release an HM1 update).

The reason HM2 is being used for these alpha-releases (and these fixes aren't instantly also implemented into HM1) is because Full Tilt Poker -in the update of their pokerclient- introduced numerous bugs where many handhistories are incomplete or missing completely.

Full Tilt states they'll release a big software fix for this on tuesday. We're waiting with the HM1 fix, since it's very likely Full Tilt will undo the changes they made in their last update.

Patvs
05-14-2013, 09:41 AM
HM2 fix for cash + tournies: http://www.holdemmanager.com/Downloads/7758_Hm2AutoUpdate.exe

We're aware both Rush OD tourneys and Rush Guaranteed tournaments are currently not working and were working on a fix.

Again, if you use HM1, and you've already used your HM2 trial, you can contact sales@holdemmanager.com to request a temporary HM2 serial. HM1 fix will be released after Full Tilt client's update.

Patvs
05-14-2013, 05:16 PM
HM1 fix
http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.13.01_14May2013.exe

Known issues:
- Classic Layout in cash games still has an open issue so you need to use RaceTrack layout.
- HUD does not work yet on any SNG/MTT/Rush tourneys.
- HUD is mixing holdem/omaha hands in the stats

If you do not play on full tilt then it is highly recommended not to download this version and wait for the next beta version.