Can't see result sng

[A15]

Hi
The hands are importing, my hud works and i can see the hands under tourney but I can' t see the sng results.

I tried the 1.13.01 and 1.12.10 version but unsuccessfully.

The room is Ps.fr

ty

111291

[fozzy71]

You need to request and import any/all your tournament histories and import those to HM. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client and add the folder to your Auto Import Folder Configuration.

http://faq.holdemmanager.com/questions/441/Poker+Stars+Tournament+Summary+Setup

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questions/117/Import+Emailed+Hand+Histories+

[A15]

Thank you for your answer.
Unfortunately I have the same problem.

I noticed that my last sng hand is never in my tracker, maybe can help you.
111351

[fozzy71]

Thank you for your answer.
Unfortunately I have the same problem.

I noticed that my last sng hand is never in my tracker, maybe can help you.
111351

This is a known issue and has been documented in detail and provided to the developers to resolve.

The assigned internal ticket # on this issue is HMONE-200: Stars SNG - last hand doesnt import, causing results to show n/a, no finish

I have added your email address to the ticket so we can notify you once we have fixed it.