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yehimag
05-09-2013, 11:44 AM
Hi

I recently had to reboot my PC. On restart I tried to load HEM2 and all I got was this 111231 - I tried restarting again, I tried waiting for it to load, I tried uninstall/reinstall but I always get the same thing. Just that starting box and my DB doesnt load.

How do I get it to start? I usually after a reboot am able to get that welcome screen then my DB loads as normal after a few seconds!

sideshow
05-09-2013, 01:29 PM
Hi,

Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\Application Data\HoldemManager

If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com

If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+


Thanks